power lite is on but really no power , I got restart or quit prompt... chose restart... screen went black.. power lite stays on.. plugged charger in.... lite still stuck on but no power. help!! lol
Hey there! We're sorry to hear about this issue with your Quest 2. Thank you for letting us know the steps you have already taken. Here are a few more things you can try to get your device up and running.
Hold the Power and Volume Down Buttons for 20+ seconds
The next step to potentially start your Quest 2 headset is to simultaneously hold down the Power and Volume Down buttons for 20+ seconds.
Doing so should launch the headset's boot menu. Use the volume up/down buttons to navigate to the “Exit and Boot Device” option, and briefly press the power button to confirm.
Try Alternative Cable for Charging
If you are unable to get your Quest 2 charging (no charging light), there might be a problem with your power outlet, charging cable, or power adapter.
If you have a spare USB cable lying around (from your phone, tablet, etc.) try charging your Quest 2 with that one. Test charging with another wall outlet in your house. Alternatively, try charging your headset from your PC instead of using a wall outlet and power adapter.
If the problem still persists, please submit a ticket with support HERE, and we can work together to fix the issue. Thanks!
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