When using the official oculus link cable, I have the 90 degree angled usb-c end in my headset and the other end in my PC. This worked fine since I got the headset, but all of a sudden my PC doesn't detect any USB devices when the cable is plugged in. Although when I plug it in the other way (90 degree end in my PC), it suddenly does work.
I also tested the cable on my phone, which worked fine with the 90 degree end in my phone (not sure if this works differently for phones).
I was wondering if there is any reason to why this is suddenly happening?
Hey there Chris, we always like to make sure our users can play the VR games they want! We'll do our absolute best to get you back into the game again and get your Oculus experience back up to 100%! Below I've outlined some troubleshooting steps you could try to alleviate any potential link issues.
Are there any updates to Windows/GPU/USB?
Sometimes there may be outdated drivers or pending updates that could interfere with the Link and its performance. I've included a guide on how to check for updates to your drivers here! The article is titled for Rift/Rift S but is applicable to Quest/Quest 2 as well.
For Windows, there's an article on how to check for updates here!
If updates are found for either, make sure you restart your PC once they are complete, then try to use Link again.
Game Mode may conflict with some VR applications.
In Windows 10, there is a feature called "Game Mode". Game Mode appears to reduce or eliminate background processes, and focuses performance on the active game. This could interfere with the Oculus software, as it needs multiple processes running simultaneously to function properly. Try disabling Game Mode, then attempt using Link again.
Open the Windows Settings menu
Click on Gaming
Click Game Mode
Toggle Game Mode off
Submit a Support Ticket.
Collect Oculus Diagnostic Logs and submit them in a support ticket here so that we may look over them and confirm any conflicting software, PC/System updates and inconsistencies.
If you have any other questions or concerns, we'd be happy to help! Cheers!
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