Pairing my mobile app with Quest headset

[Anonymous]

I have been unable to pair my mobile app to Quest 1 headset.  Very frustrating.  I go through the whole procedure (good WiFi, headset nearby etc) and when I get to the 5 digit number in the headset, it never shows up.

Thanks for any help with this.

[MetaQuestSupport]

Hey there, 

Thanks for reaching out! Let's get you connected, and get you into VR! 

To resolve pairing issues during initial setup:

1. Open the Oculus app on a compatible mobile device.
2. When you open the Oculus mobile app, you'll continue the initial setup process which includes:

• Signing into Oculus with Facebook
• Setting up a VR profile
• Adjusting preferences and privacy settings
• Creating an Oculus Store PIN
• Adding payment information

3. Once you complete the steps listed above, choose your headset in the app.

4. Now, your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.

5. After your headset is paired, tap Controller or Headset Problem?, then select Connect Wi-Fi. 

6. Follow the remaining steps displayed in your Oculus app to resolve the issue. 

However, if you've already set up your headset but it's no longer being seen by the Oculus Mobile app:

1. Check to make sure your headset is nearby and turned on.

2. Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).

3. Make sure that your app is up-to-date.

If you're still having trouble pairing your headset using the Oculus app, double check to make sure that you entered the code correctly.

If you're sure that the code you entered is correct, please contact Oculus Support for additional help.

I hope this helps 🙂