Originally had no issue setting up and connecting my iPhone. Then I got a new iPhone, since then I have never had a notification in VR from my phone. Seems it needs to pair to this new device possibly but it has the same account information/phone # etc. but does not sync. No way to go through set up and code sync again?!
Hey @B-Jamin, we see you're having some issues with seeing your notifications after getting a new phone. This article on our public support site has the steps to set up your notifications, which includes pairing your phone to your headset. We hope this helps resolve your notification issue. 🙏
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You must be an automated response. No that’s the only info oculus has and that’s how to pair the first time. I did that .. then I got a new phone and now it doesn’t. If u were real you would of been able to read that I already have paired a phone… the issue is I got a new phone but same account, with the new phone I don’t get updates I did before when I synced my old phone but same number. Now my new phone can’t sync because I already synced my phone. I asked is there a manual way to activate the pairing feature. I not getting automated process to sync. I have obviously googles how to sync to headset lol but I already did that then got new phone and new phone not sending anything to headset. I need a way to initiate this sync process on my new phone. It’s not a different account but a different phone now. That’s the issue. But sadly all I get is an automated “did u know how to turn the power on “ kind of response… it would of been better to turn this automated filler off please. Just reminds me that this company is not human.
We appreciate you reaching out to Oculus Support! We strive to build exciting products that offer unique experiences and the negative one you're having isn't at the bar we hold for Oculus. It's no secret that problems like these can have a powerful impact on your overall VR adventures, we're no stranger to these types of problems ourselves. We're committed to addressing this issue so that you can have a smooth experience moving forward. We've found some steps you could take, which we think would help us nail down key drivers in this obstacle.
Clear app data on your phone for the Oculus App
Uninstall the app, then reinstall the app
Perform a factory reset on the headset
Attempt syncing again
If you find yourself still unable to use notifications, submit a bug report here with any information you have so we can get it documented.
We hope that this alleviates the problem and improves your experience so you won't miss a single moment while in VR. If it doesn't, feel free to follow up with us and we'll make sure this gets resolved.
Warm regards in this chilly season!
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So your saying the only way your product can do this is by activating the automated sync. There is no button or way I can sync new phone… so u want me to erase all my data and do again your saying lol…. U gotta be crazy.. I’ll erase and factory re set when I can cloud save … but it will not cloud save lol your product is just wonderful lol esp for the 64g memory units you stripped the value from by release twice the data for same price… this is an unacceptable response and an unacceptable solution. So the headset was only programmed one way to connect to a phone and u want me to do that process. Erase everything and start over like I just got it…. No way in hell am I erasing content … I fight to get my files back to where they were after updates destroy my data and I even leave I’ve 15g open in headset so this does not keep happening but nope every update games all chewed up. I invest AGAIN and get back to my saves… now u want me to factory reset because u have no way to manually update /activate phone sync…. This company seems full of holes and the support and assistance has been absolutely horrible. I stopped doing email with oculus customer service because last interaction I was goi g to be credited money .. few months go by no money so I ask why not they say oh we wanted u to confirm lol ok so I did …. Then half a year later after multiple attempt I finally get 20$ This is such a struggle to use your product this is not some things that do come up in programming lol this is a lack of planning and screwing the little 64g guy.
I am surprised your aware of the issues and your commitment to finding solutions for those issues is to tell people to factory reset… that does not feel like commitment …. Feels lazy…..
Hey, there! We sincerely apologize for the unideal experience that you have had with Oculus. Your issue is important to us, and we want to make this right. It seems that your best bet is to follow the instructions given to you previously. If you find that those steps don't help to alleviate your issue, we recommend either sending us a DM, or submitting a support ticket at https://support.oculus.com/articles/contact-us/contact-us/index-contact-us/. We hope that you are able to get your issue resolved and jump back into VR as soon as possible. Have a great rest of your week!
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