Quest 2 Controllers not updating position, but rotation works fine.

[Prince_Leader]

This started out with just the right controller, but now it's both controllers, and they have been doing it continuously. I purchased my Quest 2 from Best Buy on the 15th of October, going to try and get a replacement or refund. I can't play any games, especially Beat Saber, with the controllers freezing in place and spinning franticly.

If anyone knows a potential fix, or can confirm that there is a recurring issue please repost and share this post, and leave your comments discussing this. A lot of Oculus Quest 2 issues are being pushed aside as "Isolated Instances", such as the Native Recording issue where the audio desyncs with the video.
I already tried restarting the quest, resetting my playspace, changing the batteries, checking for updates, all those.

I have smacked the right controller a few times playing beat saber, but I've never smacked the left one, and they are both losing tracking, so that's what's lead me to believe it is a Quest Issue, and not a "I smacked it against a TV 7 times" issue. X'D

[ikogo]

I have the same problem with the right controller also since yesterday evening. 
The initial position and axis is off and when I move it can sometimes jump from one position to another 
I tried everything to no avail :

- rebooting the headset

- changing the batteries of the controllers (100% currently)

- re-pairing of the controllers
- a factory reset.
I just contacted the support with a video capture of the problem. Waiting to hear back from them..

[MetaQuestSupport]

Hi @Prince_Leader , Please create a support ticket with us here and if you can, include a short video of the issue you are experiencing. Thanks!

[h.r.gargi]

This seems to be related to the latest firmware. Try to reconnect the controllers first. For me a factory reset helped. But you have to reinstall everything and your Savegames are lost.