11-07-2021 06:20 AM
I’ve had my quest 2 for about a week, yesterday I got the hard strap with battery and now my left speaker stopped working.
11-07-2021 01:39 PM
Hey there, tbsomers3! Audio is a huge part of the immersion; we want every family member here at oculus to enjoy the experience that we offer hassle free. Have you tried any troubleshooting steps on your own? To begin, I would suggest rebooting the device and testing the audio on different applications and streaming services. If rebooting the device fails to solve the audio issue; feel free to submit a support ticket (https://ocul.us/ContactSupport) or shoot us a PM (Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message). We'll get to work solving the issue at hand so we can get you back to the immersive experience that is Quest 2.