Support is no use at all, they just say about holding the buttons down and nothing else,, surely they should be able to do more than read out their webpage, I'd already tried all that before contacting them. Hey ho.I get sound but no screen, yes it appears black but as I get nothing apart from a slight flicker when I power it on and sound I don't even think the screen is connected. Sent in all my details but just get the same old "press the button's in, with or without the volume down button for 10 or 30 seconds, they don't have a clue when they will be available again. Not very reassuring. I bought mine about 3 weeks ago and it just stopped working after4 or 5 days, well the screen did. As I said I do get sound like the foyer sound and can even hear what sounds like the controller rolling over buttons but clicking does nothing.
I think what bugs me the most is support can't or won't help, I'd hoped they could send me a fix so I can restore it through my pc. If anyone else can help I'd be so grateful. I will buy another because I thought it was great and return this one when I can, whenever that will be.