Showing results for 
Search instead for 
Did you mean: 

Restart Loop Quest 2

Honored Guest

I just got my oculus quest 2 for my birthday yesterday when all the facebook services shut down, my system software update had finished 1/2 downloads and i left my headset on waiting for servers to come back on, check back few hours later and headset is automatically restarting over and over again, I boot the headset up i get a glimpse of the download software screen then a pop up appears saying headset restarting in 10 seconds, I’ve tried everything recommended online like factory restarting hard rebooting everything and nothing is working the headset is still just stuck in this loop, does anyone know a possible fix since its a birthday gift and waiting for a replacement unit seems like a pain.


Community Manager
Community Manager

Hello Kinzuar,


Oh no! We're sorry you had to to deal with this on your birthday. We understand how the outage has affected Oculus users, including users trying to set up their new device. We're here to help! 


Thank you for providing information on what troubleshooting steps you have attempted in order to get your Oculus to set up. Please attempt these following troubleshooting steps:

  • Hold the power button for 30 seconds. 
  • I know that you have already factory reset your device. Please attempt to factory reset your device again, now that the servers are back up.

If you would like, please submit a ticket on our support page, reference this post, and an agent will reach out to you as soon as possible.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!