Hey @synthkid I see that the return was received, and the replacement was booked. You should have an update soon via email regarding the replacement shipment. Typically it's 3-5 business days after the return is received for the RMA to be processed on our end.
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Don't hold your breath. I returned mine and it was received over a week ago according to the shipping tracker.
I was told 2 to 3 days, but i chased them today as they had offered no updates. I got confirmation that it was received but that are busy and I need to wait another 5 days. I suspect they have supply issues and none in stock. It's a full kit replacement.....so not sure what the delay is
I made a big mistake and tried to use the support rather than returning my headset and simply buying a new one after it died 3 weeks after I got it. It has been 1.5 weeks and I dont even have a shipping label yet. They are "looking into it".... They claim it takes about 10-12 business days by the time I have the label but keep saying they "are experiencing higher than normal volume". In total im expecting that ill have my headset working in about 6 weeks from the time I contacted them.
Tip: If you can return it then DO NOT CONTACT SUPPORT - just return it and buy a new one.
