Anyone found a fix for this yet.. Here's what I sent them..
Hi, my Quest 2 will not turn on after v25 update. Nothing works and just shows a square with a down arrow then stays permanently on the flashing white O. I tried leaving it on this screen for many hours, then turned it off for hours, rebooted it, the same thing, left it on the flashing O overnight, nothing but the flashing O still, so have tried factory reset 3 times, but stays the same. Have tried holding down the power button for 30 seconds afterwards each time stated on your Q&A page. Same thing. Very disappointed, please help.
Not an expert, but sounds like software wasn't updated correctly. Have you tried to manually update the firmware? Maybe its worth a try. There are videos on youtube showing how you do this together with links to download the firmware. Good luck. And also it doesn't really matter where you bought the Oculus Quest from, you are still protected by product liability law. (this is if you are in the UK not sure about other countries), so it is faulty you should be able to return it for a replacement.
Cheers for your suggestions, though I don't have access to a computer at the moment (without a lot of traveling and effort) unfortunately, is there another way, like through a phone? And is it done through sideload or?
Don't send multiple tickets. I know it must be frustrating but wait for your ticket to be answered, I think a lot of people send multiple tickets and it makes the process longer than it would otherwise be as they have to work though them all. You can also try the chat feature.
Intel 5820K OC@4Ghz, Titan X (Maxwell), 32GB Corsair Vengeance DDR4, ASRock X99 Taichi, Samsung 500Gb 960 Evo M.2, Corsair H100i v2 Cooler, Inateck KTU3FR-4P USB 3 card, Windows 10 Pro v21H2 (19044.2075)
My phone doesn't recognise it's even there 😕 Like I said to another group on Facebook, I will definitely and happily send any game of choice to anyone who can help me sort this out. With much, much appreciation...