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VRchat not loading

mysticmoon989
Honored Guest

Hello, I have the Oculus Quest 2, and today I haven't been able to access my VRchat account at all. I have uninstalled and re-installed the app, and factory reset the oculus to see if it was my Oculus with the issue, and I'm still having the same problem.    What happens is my account will log into the game, and then it just sits in the loading screen area with a black rectangular bar with "Early Access" on the side of it.   If I close the app and re-open it, the black rectangular bar disappears, but the waiting area won't change.

 

I contacted the VRchat support team, with no response yet, any help?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @mysticmoon989, we see you are having issues logging in to VRchat, and we would love to help out however we can.

We would like to start by recommending you try a different Wi-Fi network, or perhaps a mobile hotspot and seeing if you are still having issues logging in and playing. We really appreciate you attempting those steps, including the factory reset, if you are still having issues after trying another network, feel free to send us a message from our Profile Page so we can look into this further. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @mysticmoon989, if you continue to have issues, we would love to see if we can help out. Just let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!