I gotta use my warrantee on my oculus because my controller doesn't want to connect at all. I already tried all the trouble shooting step so no use of sending them to me. Unless u guys wanna give me a left controller for free. so yeah kinda sad now :/.
We understand that you are experiencing an issue with your controller not connecting to your Oculus device at all, and you would like to see about getting a replacement controller. We will need to verify that you have tried the following troubleshooting steps in order to continue assisting you with this issue. Please verify that you have tried the following:
Replacing the batteries in the problem controller with new batteries.
Un-pairing and repairing the controller
If these steps do not work to resolve your issue, please send us a private message or submit a support ticket here with your Oculus account email and controller's serial number, so we can continue assisting you with this issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We understand that you are experiencing an issue with your controller not connecting to your Oculus device at all, and you would like to see about getting a replacement controller. We will need to verify that you have tried the following troubleshooting steps in order to continue assisting you with this issue. Please verify that you have tried the following:
Replacing the batteries in the problem controller with new batteries.
Un-pairing and repairing the controller
If these steps do not work to resolve your issue, please send us a private message or submit a support ticket here with your Oculus account email and controller's serial number, so we can continue assisting you with this issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there. Since these troubleshooting steps did not work for you, please submit a support ticket with us here. We'd be happy to look into your replacement options.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
If you take out the battery and clean the inside where the + and - sides of the battery touch the controller with q tip and alcohol, then put a small piece of aluminum foil at each side and replace battery. Worked like a charm for mine! Good luck!!
