Hello, we want to make sure you have the best VR experience and understand how not having audio could be a major issue. Let's go ahead and work together to get this solved. We see that this is on the app, but when you use the headset, do you have any kind of audio coming out of it? If you don't, you can attempt the following troubleshooting steps.
Ensure the volume is not muted or turn down too low.
Try headphones to see if there is audio
Test with multiple games/apps
Reboot the headset
Last resort: Factory reset
If it only says no audio on the app, but you do have audio coming out of the headset We recommend uninstalling the app and reinstalling it.
Hopefully this helps out. If you have no luck with the following steps, you can reach out to us directly. Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed in to the community first to send us a private message.
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