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is there a fix other than getting a new one for permanent black screen and permanent tracking loss?

thejuggster
Honored Guest
so i was playing echo vr today, totally fine, then i go shower, and then come back to my quest constantly losing tracking and freezing the screen...i kept doing hard resets and finally did a factory reset which only resulted in my quest going black when i turn it on...all i see is the oculus symbol, then a lit black screen, sometimes the 3 dot loading comes out, my sensor doesnt work as well either...this actually all happened when i tried to "record video" on the melody vr app for the whiz khalifa concert which froze my screen for like a second...it says i cant but i stubbornly tried 2 more times, which ended up losing my tracking after a minute after the screen recovering....now i know DAMN well this isnt my fault or an issue on my end...never have i dropped the quest sat or any damage other than my own sweat for the 6 months i have had it...i now know that oculus support is terrible and doesnt care as much as they should, but im worrying that ill never get to use my quest unless i buy a new one, which is never in stock, and for only 6months of use spending 436 dollars is not worth it, especially when oculus doesnt have a promise that the issues are resolved

tbh it seems like the graphics chip burned out or something over one of the games or the attempt to record something that isnt allowed, its like they are throwing too many experiments without testing, and once you use it it starts screwing with your quest, i used multitask browser 2 days ago and turned it off because i felt like it lagged more, maybe that could be an issue idk...but if i do ever get a new quest, im never using the experimental functions or using the record function for these shows, SCREW THAT
5 REPLIES 5

thejuggster
Honored Guest
ive been trying to see if it works every now and then, now ill take my face off so it turns off by itself, then put my face back on it for the sensor to turn it back on, it shows me "oculus system driver stopped working"  cant do anything since tracking isnt working, so thats as much progress i got out of half my day used worrying about this

Rebarb
Explorer
freezing screen? having hard time to re-boot your Quest? damm i've been having those issues the day i bought the Quest. i'm dissapointed with this product 

FelicityC
Adventurer
Tracking is a lighting issue or the cameras being smudged, has almost nothing to do with the software, the software seems to be fine as long as your lighting is very good
I bought an IR illuminator because my regular lighting was just too dim sometimes, especially if I don't rearrange the lamps. Now I've never had a tracking issue, even in the pitch dark, unless I cover the cameras. Otherwise, it definitely happens on occasion.
You can also try deleting guardian history but I think the lighting is the most important part.

8700k @ whatever i feel like, 2070 Super, 3200mhz 32gb memory @ CL16, 1tb wd sn750, msi z370 gaming plus, pvc pipe gun

thejuggster
Honored Guest

FelicityC said:

Tracking is a lighting issue or the cameras being smudged, has almost nothing to do with the software, the software seems to be fine as long as your lighting is very good
I bought an IR illuminator because my regular lighting was just too dim sometimes, especially if I don't rearrange the lamps. Now I've never had a tracking issue, even in the pitch dark, unless I cover the cameras. Otherwise, it definitely happens on occasion.
You can also try deleting guardian history but I think the lighting is the most important part.



definitely not a lighting issue, been using same room same light for 6 months, literally screen goes upward and then controllers arent around, but thats not the issue anymore, the blackscreen is the issue, even if i did fix the blackscreen, that tracking issue came first

FelicityC
Adventurer
yeah i think that's an insight tracking problem + a frame hang, sounds like it's overheating and isn't actually lighting issue if it's both and not just tracking, so you are probably right in your first post, it's probably having a tough time keeping up (also it's summer now if that matters where you live, it sure does here)

black screen happens when it fails to prepare any frames to deliver (the compositor most likely) and I've had performance drops on quest standalone games, mostly stopped playing those sadly VD or link is just much better consistency
8700k @ whatever i feel like, 2070 Super, 3200mhz 32gb memory @ CL16, 1tb wd sn750, msi z370 gaming plus, pvc pipe gun