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lost tracking for 3 weeks cannot fix

Sazzi12
Honored Guest

for the past 3 weeks i have not been able to play, i dont know why. My lighting has been good and ive tried cleaning the censors but nope ive cleaned it off and stuff nope i dont know how it got like this all i want to do is play my vr. pls help.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, thanks for reaching out. We understand you are having issues with tracking and I'm sure you must be frustrated after not being able to play in so long. We will do our best to help find you a viable solution so we can get you back in the VR world and gaming again. 

 

Now, in order for us to properly investigate this issue for you, we will need you to answer some questions we have:

  • What device are you using?
  • Are you having tracking issues with your controllers or your device?
  • Can you go into detail about what symptoms you are dealing with?

We thank you for providing the troubleshooting steps you have tried. It helps us a ton in identifying your issue. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!