hello sorry to bother you, I have a problem with my Oculus quest ... Indeed it is stuck in version 28, and no way to make updates (it is marked that it is up to date, whileno)moreover, I do not have access to the store, and I do not have the impression that my Facebook account is registered on it, although I have done the required operations on the mobile application
but it's not an oculus quest 2, but the oculus quest 1
actually, I have an oculus quest 2 for some time and I never had a problem, but we bought an oculus quest 1 as a gift for a friend, and when he tried it yesterday at my home, it wasn't working 😕 (like i said in the first message)
but it's not an oculus quest 2, but the oculus quest 1
actually, I have an oculus quest 2 for some time and I never had a problem, but we bought an oculus quest 1 as a gift for a friend, and when he tried it yesterday at my home, it wasn't working (like i said in the first message)
Hi @PoyoKenzo, As your Quest is failing to update, you will need to factory reset as this will force the headset to update once it has a internet connect after setup. You can find the steps to do a factory reset here. If you need further support, please open a support ticket with us here. Thanks!
Notes:
Performing a factory reset is irreversible and will remove all account information, downloaded games and content from the headset.
Performing a factory reset won't remove content you've purchased or downloaded from your account.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
