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Level 2

Im trying to reset my pin and when they sent me a link to reset it I click it and it's saying g woops your lost go back home and when I reset factory it's not telling me the pin just the pair 


Community Manager
Community Manager

Hey there, Ally! If you've forgotten your pin you can always just access you account settings on your browser and remove it completely! We'll attach a link to an article that goes more in to depth on how to completely remove the pin from your device here. If this fails to resolve your issue please feel free to submit a support ticket here and one of our agents will be on it in no time. We hope to hear from you soon!