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tv app

petercoessens
Explorer

my tv app always stops. I'm new with oculus and I until now I could import 360° images in the tv app, but now it doesn't work any more... any idea why and how to solve?

6 REPLIES 6

HeyHeyHey808
Explorer

Same thing is happening to me, I made a post but haven't had any responses, i also tried contacting support but they don't know why its crashing either.

Mine is crashing constantly, now, too.

Anonymous
Not applicable

Mine too.  No matter what I try to watch it crashes and gives me the options to select App Info or Close App.  If I select Close App my Quest 2 locks up for a few minutes.  If I chose App Info it takes me back to my home screen but plays the audio for the Back to the Future VR Video.  This happens no matter what I try to watch.

JeffNik
MVP
MVP

I have a ticket in. I'll update here if they respond with anything useful. Their first suggestion was "factory reset" - didn't work for me.

 

thanks, factory reset didn't work for me either

Oishi2002
Honored Guest

I had the same response... Currently, our team is giving their best to in order to get this bug resolved and the only option we can advise at the moment is a factory reset.

I have asked to revert to an older version, because that still works on a second set I can use.. but no response to that..