08-05-2021 12:50 PM
my tv app always stops. I'm new with oculus and I until now I could import 360° images in the tv app, but now it doesn't work any more... any idea why and how to solve?
08-05-2021 06:08 PM
Same thing is happening to me, I made a post but haven't had any responses, i also tried contacting support but they don't know why its crashing either.
08-05-2021 06:56 PM - edited 08-05-2021 09:40 PM
Mine is crashing constantly, now, too.
08-06-2021 04:13 AM
Mine too. No matter what I try to watch it crashes and gives me the options to select App Info or Close App. If I select Close App my Quest 2 locks up for a few minutes. If I chose App Info it takes me back to my home screen but plays the audio for the Back to the Future VR Video. This happens no matter what I try to watch.
08-06-2021 09:05 AM
I have a ticket in. I'll update here if they respond with anything useful. Their first suggestion was "factory reset" - didn't work for me.
08-07-2021 04:34 AM
thanks, factory reset didn't work for me either
08-08-2021 01:18 PM
I had the same response... Currently, our team is giving their best to in order to get this bug resolved and the only option we can advise at the moment is a factory reset.
I have asked to revert to an older version, because that still works on a second set I can use.. but no response to that..