Weird issue, I know it's not a headset problem because I can use the headset fine on my laptop without issue. Both my laptop and desktop are running the exact same version of windows and are completely up to date.
On my desktop, I download and run the setup, get to the point when it says to continue setup using the headset. The light on the headset is white, not orange but nothing but a black screen. I've tried different usb 3 ports (even using a pci usb3 card, and just can't get it to work). All drivers are up to date as well.
I've even gone so far as to use Revo Uninstaller Pro to remove any traces of the Oculus software whatsoever, deleted folders in appdata (locallow and roaming) and removed all regkeys associated with Oculus. Reboot, reinstall and same thing.
All power saving is disabled for all usb ports. I'm at a complete loss. As I say, I know it's not a headset issue as it works fine on my laptop.
More Info:
1. I submitted a support ticket with no response for 2 days
2. I had no issues previously. I had a fx8320 with my rx580 and decided to come into the new age finally and get a decent cpu. Ever since I rebuilt my pc, I've had this issue. I didn't do a reinstall of windows, just replaced the motherboard, cpu and ram and booted back up and that's when I started having the black screen issues.
And like I said, my laptop works fine, same version of windows and oculus software, though it's an intel/nvidia build.
3.If I skip the setup, I then get a Red mark in Devices for my Headset. It states the the oculus software requires a restart. No matter how many times I do this, it still comes back. A complete restart of the computer seems to have solved this issue. Now I have no warning in devices but still black screen in the headset with the white light. After doing a reboot, I have all green under devices, however, I keep getting an notifications that Oculus isn't working correctly which leads me to a support article that is basically useless. I have also opted for the public beta branch, which did not resolve the issue.
4. After some more digging into windows error logs, it appears to be an issue with the Oculus Runtime Service. They had this very same issue a couple of years ago and finally released a patch for it, however it seems to have made it's way back in. I will grant that because my laptop works fine that it seems to only be with specific situations, but is still aggravating.
FYI, I finally got it functional. During the setup, I unplugged and replugged the usb cable multiple times, different ports each time (did it like 4 times) and finally when I put it back to the port I had started in, I finally got video in the headset.
So I went from the first port on my pcie card to the front usb3 port on my case to the usb2 port on the front of my case to a mainboard usb 3 port and then back to the first port on my pcie card and with the last move, I finally had video again.
EDIT: Just spent a couple hours online with Oculus support trying a few different things only to be eventually told that they are aware of the issue, are investigating, but don't have a fix as of yet.
The workaround is to uninstall and reinstall the oculus software every time I need to reboot my desktop--what a freaking joke!!
Did you read the original post all the way through or the preceeding posts??? Obviously not.
I know you're absolutely thrilled with your Rift-S and are now a dedicated fan-boy where Oculus can do no wrong but at least have the decency to read and comprehend the entirety of the information in a thread before you bother posting your drivel.
Yup you are right. Ive read it now. You are having like a terrible worst possible experience man. Isnt that a problem with your headset? What if you send it back for a replace to oculus? Wouldnt they swap it for a different One? That doesnt seem right to me. Im glad Im not having your experience cuz Im from Portugal and they dont support portugal
Obviously you haven't read the entirety of the thread. Why would I send it back when it's clearly not an issue with the headset as it works perfectly fin on my laptop and support has told me directly they are aware of the issue but have no fix yet?
Move on fanboy, I won't let you derail my thread with your bs.
