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Mist / Fog INSIDE of the glass.

Catanoskis
Level 2
Hello Guys

My rift s has mist / fog INSIDE the lenses. This is for about over 2 months like this. Doesnt change when i play or even let it rest for about 1 or 2 weeks. always same (weird...)

What can i do? any ideas?
3 REPLIES 3

Catanoskis
Level 2
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MetaQuestSupport
Community Manager
Community Manager
Hey @Catanoskis can you create a ticket at http://support.oculus.com/ with the pictures attached so that we can look to assist if possible. - Principe

Catanoskis
Level 2
Now i am getting every 5min "hdmi connection lost". Great, this is
getting better and better. anyways, i got 2 messages, one tells me to
wait and the other one tells me to send in my rift. Is one fake or what
is going on here? here are the messages:

JamesC (Oculus Support)

Aug 2, 2020, 7:15 PM PDT

Hi Kemal,

I
just wanted to reach out again, as it has been a few days since I last
emailed you.   The investigation into the delay with your replacement is
still ongoing.  I just wanted to let you know I am still monitoring
this and will update you as soon as I have more information or an
update.

Your continued patience is greatly appreciated.

Regards,

James
Oculus Support

--------------------------------------------------------------------------------------------------------------------------------------------------------------


and the other one tells me this at 06.10PM PDT
so
what now? wait? (i have opened a ticket 3 weeks ago and already got
TWICE a message with "just wait we will look up to your problem, but now
we want you to wait... wait... wait...")
I did open only 1 ticket btw, so you dont think one comes from one ticket and the other comes from another ticket.

Yours sincerely,
 
The Oculus Team
**** This is an automated message. Please don't reply directly to this email. ****
 
Hi Kemal,
 
We've issued a return merchandise authorisation (RMA) 760016874815386 for your Oculus product.
 
Below you'll find the return instructions. Please review everything carefully before sending in your Oculus product.
 
Return instructions:
 
  1. Pack your Oculus product in the original packing or a postal box that fits your return.
  2. Print
    three separate copies of the commercial invoice attached to this email.
    Please give all three copies to the courier when you drop off your
    Oculus return (do not seal them inside the box).
  3. Print out your delivery label and attach it to the outside of your box.
  4. Drop it off at a local DHL.
 
Please
allow up to 2-3 working days after we've received your Oculus product
for processing. We will notify you when your replacement has been
dispatched.
 
You
have 30 days to return your Oculus product. Let us know if you no
longer need to return your Oculus product so that we can cancel your
return.
 
Please check the instructions provided on your Oculus support ticket on exactly what needs to be returned.
 
If
these instructions are not followed correctly, it may cause delays with
your replacement or refund. If you aren't sure about what you need to
return, contact your Oculus Support team member for further details. If
you do not have an open ticket with Oculus Support

--------------------------------------------------------------------------------------------------------------------------------------------

So, anyone of your support-team can look this up if something fishy is here or can i send my vr in?