PC Software Build 17.0 Release Notes

[ShowbizDonkey]

Update 5/15/2020: Hey everyone - thanks again for your patience during this rollout. The team just pushed out an update to those of you who have already received the v17 software update. This new build should resolve the blue screen crashes that some of you have reported. We have also pushed this same update to the PTC channel to those of you who have hit this issue on PTC but have not yet received the live version. Please do continue to let us know if you experience any problems with this new update using the Help Center > Provide Feedback option within the Oculus desktop software and by contacting customer support. Thank you!

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Social Reporting

• We’ve made usability improvements to the in-VR reporting flow

Oculus Link

• You can now control audio and mic settings for Oculus Link directly from your Quest.
• During setup, the Oculus desktop app will now let you know if your USB cable meets the standards required to power Link.
• General stability improvements

Fixes

• Fixed an issue where some Rift users would join a party and couldn’t be heard by other party members. 

[kojack]

TomCgcmfc said:

So that was using the usb 2.0 charge cable (which I guess is 3 amp rated because that's what the supplied charger puts out) that came with your quest, using it as a link cable, and connected to a usb 2.0 port?  Many alternative usb 3.0 link cables were not able to charge at the same time.

As I said above, it was a 3m charging cable from Aliexpress for $4au (advertised as 3A). (I bought a 5 pack for $20au)

TOPK brand fabric wrapped. I have a bunch of their cables for micro usb and usb-c.

It was in a USB 3 port, but the cable is only usb 2 (and the rift software had an orange warning saying I should use usb 3 instead)

Normally I don't let it flatten, but it had drained itself since I used it the day before, I think the vr cover had slipped down again and tripped the face sensor.

Plus obviously as a typical modern device, 0% in the Quest is not 0% on the actual battery, that's the safety limit of typically around 3V per cell remaining that stops it from running.

[valentin_souric]

Hello guys,

To those who are experiencing blue screens and are devs : please add your experience to the bug tracking I've
created so we could hope a quick fix or a workaround : (I can not post
the link on this forum so here is the path : )

> Google Oculus support > click the first link > click the small bug icon at the bottom
left corner


> "Last Oculus software update make system crash : Blue
screen of death irql_not_less_or_equal (portcls.sys failed)"



For the others : please provide feedback the way @ShowbizDonkey provided you as it seems to be the only way to get things moving forward :

If you do not have access to oculus software at the moment, you might be interested in providing feedback through this way :
> Google Oculus support > click the first link > Help us improve


Please provide a maximum technical information such as :
- How to reproduce
- Workaround found
- Environment / hardware
- Related issue
- etc.

[TomCgcmfc]

kojack said:

TomCgcmfc said:

So that was using the usb 2.0 charge cable (which I guess is 3 amp rated because that's what the supplied charger puts out) that came with your quest, using it as a link cable, and connected to a usb 2.0 port?  Many alternative usb 3.0 link cables were not able to charge at the same time.

As I said above, it was a 3m charging cable from Aliexpress for $4au (advertised as 3A). (I bought a 5 pack for $20au)

TOPK brand fabric wrapped. I have a bunch of their cables for micro usb and usb-c.

It was in a USB 3 port, but the cable is only usb 2 (and the rift software had an orange warning saying I should use usb 3 instead)

Normally I don't let it flatten, but it had drained itself since I used it the day before, I think the vr cover had slipped down again and tripped the face sensor.

Plus obviously as a typical modern device, 0% in the Quest is not 0% on the actual battery, that's the safety limit of typically around 3V per cell remaining that stops it from running.

Sorry but you did not initially specify what 3amp cable or where you got it from or what kind of usb port you were using.  Maybe a link to it would be useful for some.

I hope you're right about low voltage safety limits but I would not count on these unless they are specified otherwise imho.

[kojack]

TomCgcmfc said:

Sorry but you did not initially specify what 3amp cable or where you got it from or what kind of usb port you were using.  Maybe a link to it would be useful for some.

I guess you only saw the last 2 of my 3 posts. My first one was:

Damn, that actually works.

I just played PC Pistol Whip on my
Quest using a $4 usb 2 charging cable (3m long) from aliexpress. A
couple of sound stutters, but ran fine.

The exact shop item is no longer available, but it was this: https://www.aliexpress.com/item/33029725593.html

I've got about 15 TOPK cables of various lengths and plugs.

[Kareshi]

CallMeJay360 said:

Awesome, great to know that there's attention being placed here which is just as important as the other methods of feedback. Now since you answered that and we know you can relay information back to the dev team when "applicable", relay this information to them from the Oculus consumers, the ones buying the product, supporting it and using it day in and day out. Why is it impossible for us the users to downgrade our software to whatever version we desire if we feel that particular one (v1.43!!) is the one that works the best? clearly there is no disadvantage whatsoever for one user being on v1.43 and playing a game with someone on the latest and frankly not the greatest version.

Another HUGE thing to note in your response is the extreme lack of any rift/rift s talk, considering how many users in this very thread as well as the V17 PTC have been saying over and over how it gives them BSoD, crashes, etc etc. You chatted with the team about USB2.0 and so on, stuff for the quest as per-usual for the past few months. Did you chat with them about the Rift and Rift S? I'm assuming you did right? So what did they tell you about those 2 others HMDs? Is the Rift S getting stability improvements? Is it getting new features like the Quest is every month? Why can't we downgrade? So many questions left unanswered, many that many others and I have expressed about in the user feedback tool for months and to what? More Oculus Quest and Social features on a PC software release meant primarily for Rift and Rift S users. 

I'd love and be surprised if you could answer these questions, but my hopes aren't too high.

I'm still expecting an answer to all these questions @ShowbizDonkey , a legit one too, we have the right as consumers to know the answers to these simple questions, transparency is the key word.

But since since you seem to keen on saying the other methods are better at sending feedback, I made sure of using both of them to let "them" (who exactly?) know what the biggest issues with the software and the lack of transparency and choice that desperately needs changing for the better.

[Kareshi]

CallMeJay360 said:

Awesome, great to know that there's attention being placed here which is just as important as the other methods of feedback. Now since you answered that and we know you can relay information back to the dev team when "applicable", relay this information to them from the Oculus consumers, the ones buying the product, supporting it and using it day in and day out. Why is it impossible for us the users to downgrade our software to whatever version we desire if we feel that particular one (v1.43!!) is the one that works the best? clearly there is no disadvantage whatsoever for one user being on v1.43 and playing a game with someone on the latest and frankly not the greatest version.

Another HUGE thing to note in your response is the extreme lack of any rift/rift s talk, considering how many users in this very thread as well as the V17 PTC have been saying over and over how it gives them BSoD, crashes, etc etc. You chatted with the team about USB2.0 and so on, stuff for the quest as per-usual for the past few months. Did you chat with them about the Rift and Rift S? I'm assuming you did right? So what did they tell you about those 2 others HMDs? Is the Rift S getting stability improvements? Is it getting new features like the Quest is every month? Why can't we downgrade? So many questions left unanswered, many that many others and I have expressed about in the user feedback tool for months and to what? More Oculus Quest and Social features on a PC software release meant primarily for Rift and Rift S users. 

I'd love and be surprised if you could answer these questions, but my hopes aren't too high.

I'm still expecting an answer to all these questions, a legit one too. We've been at it for months with issues, not only performance wise, by usability and many others that have been said here and everywhere else possible multiple times. Key word is transparency, if you aren't transparent with us, how are we supposed to trust you with keeping our products that we purchased from you functionable?

Anyways, since you kept suggesting anyone with an issues should go and use the other two methods of more direct feedback (Which I've used one already), I decided to do so and let "them" (Who exactly?) know what the issues are, biggest being the lack of transparency and 1:1 conversation with the community as it should be, but it isn't, so lets see if your suggestions truly work.

Take as long as you need, but there's no way you cannot answer these simple questions(which I quoted myself for visibility since we're in page 2 already, it might get lost), unless you just don't desire to do so.

Hope you have a great day!

[DaftnDirect]

I hadn't bought a Link capable cable yet as I've been Rifting with the S but just tried the charge cable that came with the Quest and it's working for me too.

Definitely a performance drop using the 2.0 cable compared to Rift in the demanding games, which shows itself with slight controller and headset lag including button presses. Very impressed that it works though and with less demanding games/experiences, the performance is very good. And everything works for me including Steam games.

I notice head movement is slightly different with the Linked Quest as if your eye positions is a little further forward towards the front of the headset which means there's a slight strafing effect when turning your head.

(I'm on 17 desktop app and 16 Quest software so being prompted to update but it's not rolled out here yet).

[TheXReal]

Giving feedback here or in the Oculus software doesn't really seem to help at all anyway.

like the problems people have reported about V.12 made it to live anyway so ¯\_(ツ)_/¯

at this point it's hard to trust what info or feedback you people at oculus is using.

[Anonymous]

Rift S is abandonware now. They openly admit that they address problems based on the number of tickets on an issue. That would make sense if the Quest sales didn't outnumber Rift S sales by like a million to 1. Probably have tickets from Quest users about an avatar's hair being too purple outnumbering us poor Rift S users who can't even get our headsets to work AT ALL! If they are prioritizing tickets across all devices instead of servicing each product separately then by definition they are neglecting the Rift. I've been waiting for months for that hotfix or driver fix that I was promised "in the next update."

Another problem with judging things based on open tickets is the fact that the support techs do everything they can to close the ticket without your consent. I was told (by an Oculus Dev) that if you don't respond to them quickly enough they just close the ticket. I had mine closed for no reason and had to ask that it be reopened. I saw elsewhere a guy complaining that they closed his ticket 3 times over his objection. They are done with the Rift S just like they are done with the CV1 and the Go. When they release a new untethered headset they will be done with the Quest too. To Oculus and Facebook, this is considered progress.

[Anonymous]

adam.poole.313 said:

Rift S is abandonware now. They openly admit that they address problems based on the number of tickets on an issue. That would make sense if the Quest sales didn't outnumber Rift S sales by like a million to 1. Probably have tickets from Quest users about an avatar's hair being too purple outnumbering us poor Rift S users who can't even get our headsets to work AT ALL! If they are prioritizing tickets across all devices instead of servicing each product separately then by definition they are neglecting the Rift. I've been waiting for months for that hotfix or driver fix that I was promised "in the next update."

Another problem with judging things based on open tickets is the fact that the support techs do everything they can to close the ticket without your consent. I was told (by an Oculus Dev) that if you don't respond to them quickly enough they just close the ticket. I had mine closed for no reason and had to ask that it be reopened. I saw elsewhere a guy complaining that they closed his ticket 3 times over his objection. They are done with the Rift S just like they are done with the CV1 and the Go. When they release a new untethered headset they will be done with the Quest too. To Oculus and Facebook, this is considered progress.

Sounds like time to move on.