As of today the headphones jack of my Rift S started breaking down. It still somewhat work but if I put the slightest ammount of pressure on it I loose sound in my left ear. It is still under warranty so I'll probably try to get it replaced... The problem is that the original foam on the facial interface started fall apart a couple months ago. Therefore I replaced it with some velcro and used it with velcro.
So the question is, could Oculus support be real d*** and use my facial interface as an excuse to refuse me support ?
Hey there, if your facial interface has seen a better day or two, it's okay. We're still more than happy to help you out with your headset's headphone jack so I encourage you to reach out to us by clicking here. Provide as much detail as you can about the problem and the results of any troubleshooting tried and we'll be in touch!
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