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Rift S controller position tracking stopped after update

mattsmith6951
Honored Guest
I've just updated my oculus software and all all available windows updates and the position tracking of my Rift S controllers has stopped working entirely. Orientation is still tracked and the buttons work but their position in space is no longer tracked. I've checked device manager and the power saving settings are still disabled for my usb ports so I know the update didn't flip those back on.

Anyone have any clues?
3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager
Hey @mattsmith6951 can you try removing the batteries from the controllers for one full minute before reinserting new ones. Also removing other USB devices leaving only the mouse, keyboard and Rift S may influence the issue. If it persists, reach out to Support here for additional assistance. - Principe
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IHUGFATKIDS
Honored Guest
same issue. oculus replaced my first headset, and the new one worked great until this most recent PTC update. i just opened a support ticket after trying all of the things for the last week

yangyaxin
Honored Guest
My right hand handle is underground. Other functions are normal