SENSOR ERROR! THEY DONT WANT TO WARRANTY - Meta Community Forums

yokan304 · ‎06-23-2020

Hi, I have a serious problem about SENSOR ERROR on my rift S. Tried ALL THE THINGS THAT SUPPORT ASK TO ME :

Unplug the Rift's DisplayPort and USB cables from the PC
Remove Facial interface by carefully pulling it straight out (It may help to remove one side a time).
Disconnect the headset cable (connected just above the left lens), it will pull straight out.
Push cable into the socket; the cable only fits in one way, to ensure it it goes in correctly, make sure that the triangle on the cable is facing up.
If needed, re-clip in the cable to the clip on the headband.
Reinsert the Facial interface.
Plug the cable back in, and test.

If the issue remains, please use our log gathering tool to generate some logs for me to review. This will help me determine if there are any conflicts present in the configuration that could be causing the issues you're experiencing. The steps to generate logs are:

Open the Run window (Windows key + R).
Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
- The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
Select the checkbox next to ‘Full logs’.
Select "1 day" from the "Collect last" drop down list.
Wait for the log collection to finish. This can take some time to complete.
The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
Attach the newly created zip file to your next support response.

I look forward to your reply.

Hello,

Thank you for reaching back.

Please try another USB 3.0 port .

Confirm your camera permissions are set correctly:

Open your Windows settings
Click Privacy
Click Camera
Change your "Allow apps to access your camera" setting to "On"

Install the latest Oculus drivers. To do this:

Close the Oculus app.
Press the Windows key + R on your keyboard to open the Run command.
Enter C:\Program Files\Oculus\Support\oculus-drivers.
Open oculus-driver.
Open the Oculus app and then try to connect your headset again.
Restart the Oculus app on your computer.

Let me know what happensHello,

Thank you for the update.

If you are using any adapter or extensions besides the included mini display adapter please remove them for testing.

Please try repairing Oculus Home using the steps

I also suggest enrolling in our public test channel to try our new beta update. You can see how to enroll .

If the issue continues the next step would be a clean uninstall/reinstall of Oculus Home using the specific steps below:

Backup any necessary content.
- You can find steps on how to do so by
Disconnect your computer from the internet.
Reboot into Safe Mode.
Uninstall Oculus Home using the Control Panel.
Delete all Oculus folders from the following folder:
- C:\Program Files
Remove any Oculus folders from the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install Oculus Home again using the setup tool from our website

Please note that you will not be able to submit any automated refund requests for your most recent app purchases after completing the uninstall. You can request them to be manually done if needed at all.

If you end up reaching this last step please gather me some fresh log files and let me know if it worked.

MY BROTHER HAVE ALSO A RIFT S AND IT WORK WITH MY PC! TRIED ALSO TO FORMAT.. I DONT KNOW HOW TO DO!!
WHY THEY SIMPY DONT CHANGE IT IN WARRANTY?

Anonymous · ‎07-03-2020

I have the same problem. I tryed everything they told me to do. nothing helped. still failing. I have the point that in the cable connected section booth are green in the next one sensor check fails do you have this too?