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Serial number mismatch

San_Sangano
Level 2
I am having trouble with my Rift S and wanting to return it  to Best Buy. I noticed that the box has a different serial number than the actual headset. Is this common or my headset was a return or refurbished one? I got it new from Best Buy
2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager
Hey @"San.Sangano" the serial numbers for each of the components and the box wouldn't match. They're all individually separate, you can note that to the retailer if needed. If you have issues, and would like confirmation another way, you're welcome to create a ticket at http://support.oculus.com/ where we can note the same thing as well, which may help with returning the device. - Principe

Umpa_PC
Level 8


Hey @"San.Sangano" the serial numbers for each of the components and the box wouldn't match. They're all individually separate, you can note that to the retailer if needed. If you have issues, and would like confirmation another way, you're welcome to create a ticket at http://support.oculus.com/ where we can note the same thing as well, which may help with returning the device. - Principe


TBH I never even looked - but this does raise the question - why would a box require a serial number ?
Oculus Rift S - Oculus Quest 128GB
MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.