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i purchased the rift s today but the camera's are not tracking the room

Tibytes
Honored Guest
i keep getting a message on the oculus app that i need to restart the Oculus software but when i click restart its just doing nothing.
14 REPLIES 14

Tibytes
Honored Guest
and when im doing the steps to let the sensors work and watch the room and stuff its giving me an failed message or something and then i cant do anything.

RattyUK
Trustee
Have you enabled camera access in Windows 10 settings?
PC info: AMD Ryzen 9 5900X - Sapphire 7900XTX - 32GB DDR4 4000 - 3 NVMe + 3SATA SSD - Quest 2 & 3

Tibytes
Honored Guest
yes i did

WitnessShadowz
Protege
Okay so check the lighting in your room, if that doesn't work switch the cables around, if not reset the oculus software if not then umm I don't know

BraverThought
Protege
go into device manager, under usb if you dont have 2 rift s device's its not going to work.  If you have a yellow triangle next to one uninstall that device, then scan for hardware changes, this will reinstall that one. 

rednekcowboy77
Adventurer
I just spent a couple hours online with Oculus support trying a few different things only to be eventually told that they are aware of the issue, are investigating, but don't have a fix as of yet and refuse to acknowledge so officially.

The only fix I have is to uninstall the Oculus software everytime I reboot my pc.

1.  Unplug Cables and Reboot
2.  Uninstall Oculus Software and boot into Safe Mode
3.  Delete any Oculus folder in Program Files/Program Files (x86)/Program Data/AppData Local/AppData LocalLow/AppDataRoaming and a folder, can't remember the exact name but on root of C:.  Oculus Download Cache or something like that
4.  Reboot into normal Windows
5. Reinstall Oculus and wait to plug in the cables, starting with USB3 first when it prompts you to
6.  Don't reboot unless absolutely necessary!!

BraverThought
Protege


I just spent a couple hours online with Oculus support trying a few different things only to be eventually told that they are aware of the issue, are investigating, but don't have a fix as of yet and refuse to acknowledge so officially.

The only fix I have is to uninstall the Oculus software everytime I reboot my pc.

1.  Unplug Cables and Reboot
2.  Uninstall Oculus Software and boot into Safe Mode
3.  Delete any Oculus folder in Program Files/Program Files (x86)/Program Data/AppData Local/AppData LocalLow/AppDataRoaming and a folder, can't remember the exact name but on root of C:.  Oculus Download Cache or something like that
4.  Reboot into normal Windows
5. Reinstall Oculus and wait to plug in the cables, starting with USB3 first when it prompts you to
6.  Don't reboot unless absolutely necessary!!


wish that would work for me. mines just a paper weight atm. 

rednekcowboy77
Adventurer




I just spent a couple hours online with Oculus support trying a few different things only to be eventually told that they are aware of the issue, are investigating, but don't have a fix as of yet and refuse to acknowledge so officially.

The only fix I have is to uninstall the Oculus software everytime I reboot my pc.

1.  Unplug Cables and Reboot
2.  Uninstall Oculus Software and boot into Safe Mode
3.  Delete any Oculus folder in Program Files/Program Files (x86)/Program Data/AppData Local/AppData LocalLow/AppDataRoaming and a folder, can't remember the exact name but on root of C:.  Oculus Download Cache or something like that
4.  Reboot into normal Windows
5. Reinstall Oculus and wait to plug in the cables, starting with USB3 first when it prompts you to
6.  Don't reboot unless absolutely necessary!!


wish that would work for me. mines just a paper weight atm. 


It's not always quite that simple for me either. Those are just the basic steps.  Every time I reboot, it's a little different.  Sometimes I try to install, it tells me to reboot and i do and nothing is installed.  I then have to use revo uninstaller, point it at the setup file and then remove all reg keys and temp files and try again.

What really pisses me off is that Oculus knows of this issue and doesn't rate it a priority as they don't seem to understand the vast number of people it is impacting and refuse to be transparent about it by issuing an official statement.  It's complete and utter bullshit the way they treat us as a userbase!

BraverThought
Protege






I just spent a couple hours online with Oculus support trying a few different things only to be eventually told that they are aware of the issue, are investigating, but don't have a fix as of yet and refuse to acknowledge so officially.

The only fix I have is to uninstall the Oculus software everytime I reboot my pc.

1.  Unplug Cables and Reboot
2.  Uninstall Oculus Software and boot into Safe Mode
3.  Delete any Oculus folder in Program Files/Program Files (x86)/Program Data/AppData Local/AppData LocalLow/AppDataRoaming and a folder, can't remember the exact name but on root of C:.  Oculus Download Cache or something like that
4.  Reboot into normal Windows
5. Reinstall Oculus and wait to plug in the cables, starting with USB3 first when it prompts you to
6.  Don't reboot unless absolutely necessary!!


wish that would work for me. mines just a paper weight atm. 


It's not always quite that simple for me either. Those are just the basic steps.  Every time I reboot, it's a little different.  Sometimes I try to install, it tells me to reboot and i do and nothing is installed.  I then have to use revo uninstaller, point it at the setup file and then remove all reg keys and temp files and try again.

What really pisses me off is that Oculus knows of this issue and doesn't rate it a priority as they don't seem to understand the vast number of people it is impacting and refuse to be transparent about it by issuing an official statement.  It's complete and utter bullshit the way they treat us as a userbase!


one thing i havent done was remove any reg keys, whats this revo uninstaller? does that do it for me? also maybe if we contact the media about this they can make it more public how its being treated.