05-16-2025 04:31 AM
Hi everyone,
I hope someone can help me or point me in the right direction.
Both my Facebook and Instagram accounts have been suspended. I received a notification that someone tried to log into my Facebook account, and later that same day I lost access to Instagram as well.
The message I received said I have 180 days to object. It also listed the following accounts in my Account Center:
ty.isha9003
Ferdie Vroegop
Ferdie Vroegop
ferbff
I have no idea who ty.isha9003 is — that is definitely not me. I believe my accounts have been wrongly affected because of this.
I’ve already tried everything I could:
There is no option to appeal.
I’ve filled out every other form I could find, but either I get no response, or I’m told: this is not the correct form. Yeah right, thanks for nothing because there is none...
At this point, I really don’t know what else to do.
Can anyone please tell me how I can object, recover my accounts, or who I can contact at Meta to solve this?
Thanks in advance for any help or advice,
Ferdie
05-16-2025 04:42 AM
Please contact the Facebook help center or Instagram help center directly.
We cannot solve issues / questions about Instagram or Facebook accounts.
Thank you for your understanding.
05-16-2025 06:08 AM
Hi MetaQuestSupport,
Yeah that is the first thing I did. No help there. I would not be here if that helped. I did everything in my power to do something on that page. Filled every appeal of form I could find. NOTHING: no reply or I used the wrong form. I CAN NOT LOG IN NOTHING WORKS. How to contact them and let someone fix this. Oh my god. How difficult is it to make good business processes and help your users with problems the system created.....
Please if you have any other idea or could sent an email internally to someone who can fix this!
Ferdie
05-17-2025 03:22 PM
I can understand your situation. You know mera has the worst customer support. It doesn't help at all. All they give is links to help center and nothing else. Even after getting verified and getting enhanced support they are useless to the core