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Cannot reinstall following March 2018 Oculus bug

SStozzer
Sightseer
For some reason the site wont let me post to support forum.......

Following the Oculus security certificate issue, I was getting the run time error.
I've tried downloading the patch as advised, didn't work.
Contacted support, was told to uninstall and download/reinstall.  Didn't work.
Turn off/uninstall anti virus.  reboot. Re install.  Didn't work.  (Tried this around 15 times now.)

Im now nearly a week going back and forward with support - no progress.

Is anybody else getting this problem.  Any suggestions on fix?

5 REPLIES 5

MystaMagoo
Heroic Explorer

SStozzer said:

For some reason the site wont let me post to support forum.......

Following the Oculus security certificate issue, I was getting the run time error.
I've tried downloading the patch as advised, didn't work.
Contacted support, was told to uninstall and download/reinstall.  Didn't work.
Turn off/uninstall anti virus.  reboot. Re install.  Didn't work.  (Tried this around 15 times now.)

Im now nearly a week going back and forward with support - no progress.

Is anybody else getting this problem.  Any suggestions on fix?



Without any details of your hardware and software we can offer no useful info.
win7 or win10,nvidia or ati etc etc
Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

SStozzer
Sightseer
Thanks.  (PC passes the compatibility test for Oculus)
I'm running windows 10 and it's up to date.
Intel i5 processor 6400;  8gb DDR;  Nvidia graphics Geforce  GTX970 4gb
Let me know if you need anything else.  ta

MystaMagoo
Heroic Explorer
ok
what exactly is not happening?
does it reinstall but not start,does it not reinstall.
does it start but only gives black screen?

need to be a bit more specific M8 🙂
Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

SStozzer
Sightseer
During install process it fails towards end.

Here is a section of the log file where it fails after about 5 mins of installing.

Debug] [30/03/2018 09:25:48] Install 'Dawn.Setup.CreateOculusDirectoriesStep' succeeded.
[Debug] [30/03/2018 09:25:48] Chunked mode!  Skipping ExtractLibrarianStep.
[Debug] [30/03/2018 09:25:48] Install 'Dawn.Setup.ExtractLibrarianStep' succeeded.
[Debug] [30/03/2018 09:25:48] Setting installed release channel to 'LIVE'.
[Debug] [30/03/2018 09:25:48] Install 'Dawn.Setup.CreateRegistryKeysStep' succeeded.
[Error] [30/03/2018 09:25:48] Uncaught exception!
System.NullReferenceException: Object reference not set to an instance of an object.
   at Dawn.Setup.SetEnvironmentVariablesStep.UpdatePath(Boolean add)
   at Dawn.Setup.SetEnvironmentVariablesStep.InstallImpl()
   at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
[Debug] [30/03/2018 09:25:48] Install 'Dawn.Setup.SetEnvironmentVariablesStep' failed.
[Warning] [30/03/2018 09:25:48] Rolling back installation.
[Error] [30/03/2018 09:25:48] Uncaught exception!
System.NullReferenceException: Object reference not set to an instance of an object.
   at Dawn.Setup.SetEnvironmentVariablesStep.UpdatePath(Boolean add)
   at Dawn.Setup.SetEnvironmentVariablesStep.UninstallImpl()
   at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)
[Debug] [30/03/2018 09:25:48] Uninstall 'Dawn.Setup.SetEnvironmentVariablesStep' failed.

SStozzer
Sightseer
No black screen.  The install program says install failed, says to reboot and try again or contact support

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