I would like to have my account enabled please as I do not go against the community guidelines Instagram, why do I post something that goes against the community guidelines?
My account has been hacked twice in the past, managed to get it back but maybe that caused my account to be disabled due to being hacked and the hacker sending out links to hack other accounts.
Hey @moll_yc_97! We are so glad you reached out for help. We understand you are having issues with your Instagram account and we would love to get you on a path to a resolution. Here at Meta Quest Support, we only give support for Meta Quest devices and Meta accounts that are associated with those devices. Although we cannot help with your issue we know exactly who can! We suggest going to the Instagram Help Center where they have the tools and resources to enable your account. We hope this helps and that you have a wonderful day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I got my instagram account disabled on the 11th of August and the instagram help center page keeps sending me in loops over and over again and it’s frustrating at this point emails don’t help I’m desperate at this point please help
Thanks for reaching out to Meta Quest Support. We'd love to assist you with this, but we can only provide support for Meta Quest VR devices and purchases. We don't have access to Instagram, but we could suggest checking this page for suggestions on a disabled IG account.
We hope you have a nice day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Same. I'm literally suffering an existential crisis. They disabled my main Instagram, Threads, and Facebook accounts, because a secondary account I had was hacked and suspended, which I was able to get into and cleared, and they sent me an apology email (they, as in the tech or bots controlling their systems), but my PRIMARY account is still down. The help center page is absolutely worthless.
However, if you have a Meta Quest account and would like us to check its status or accessibility, then don't hesitate to get in touch with us via private message. To do so, simply select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Then, click "Send a Message". Please remember, you must be signed into the community first to send us a private message!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Again, thank you for suggesting I turn to Instagram or Facebook help. I have done that, repeatedly. There is no link or way to appeal from my disabled account. It simply doesn't exist. I did appeal from the hacked account (which I had gained access to by changing the password), and it worked. That account is no longer suspended, but it is a secondary account, essentially an anonymous account, with no activity on it. But it still kept all my other primary accounts disabled. I will see if I can contact someone via private message.
