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Facebook account hacked

MatteoSa
Level 2

my son's facebook profile was hacked.
He had set up two-factor authentication
If it tries to generate a code with mobile duo, it connects and then blocks you
He also tried to send an identity card
And an unlock code arrived via email that doesn't work
Cannot restore the account with a password change, even if the codes arrive via email. Perhaps due to double authentication

2 REPLIES 2

MatteoSa
Level 2

Help !!

Hello @MatteoSa! Sorry to hear about the Facebook account issue. I know how important our Facebook accounts are. 

Meta Store Support agents don't have access to Facebook and other social site accounts and are unable to make changes. Facebook account inquiries need to be dealt with Facebook directly. 

You can contact Facebook here for assistance. 

Best of luck.

 

Kudos, kudos and more kudos!