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Fraud credit card order?? My Quest 3 was returned on the day I was supposed to receive it...

Honored Guest

From the Quest 2, Quest Pro, to the Quest 3, I've made purchases a total of 4 times. This time, I was also among the first in Taiwan to order the Quest 3. However, after the Quest 3 was shipped to Taiwan, FedEx informed us that around 70 of us were categorized as fraud credit card orders, leading to the return of the Quest 3.

I'm baffled by what kind of risk management process would lead to a group of loyal customers being told of order cancellations just as the product is nearly delivered. Yet, my credit card company relayed that Meta had already taken the payment on Oct 4(I purchased on Sep28), with no indication of any problem with this transaction.

I'm deeply disappointed in Meta. I'm unsure if I should wait for an official cancellation notice and reorder, or should I use a different credit card to place another order? But would that also be flagged as a fraud credit card order again?


Community Manager
Community Manager

Hello there @lazyivy! We were browsing around and noticed that you are in need of assistance with a Meta Quest 3 order. We know that the cancellation was not what you intended to happen, and we understand how important it is for you to get this issue sorted out. We would love to assist you on this matter and help you all that we can!


So that we may look into your order and dive deeper into this, can you please reach out to us from Meta Store Support? We have more tools and resources there to help you out with this particular situation. You can even reach out to us via live chat or by emails!


We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Honored Guest

Hit a real snag with my Quest 3 order in Taiwan 😓. FedEx flagged us as frauds just as our VR headsets were arriving—70 of us! 😱 Meta's got the payment since Oct 4, no probs there, so what gives? 🤔 Super letdown by Meta. Do I wait for an official oops-my-bad from them and reorder, or try a different card and risk the same drama? 🙄 Need to sort this out, stat! 🕵️‍:male_sign:📞 #CustomerServiceAdventures

Hey @simiritipandey! This is not the experience we want for our customers, and we would like to look into this issue further.  We would like for you to please send us a private message, so we can look at your account, provide guidance, as well as an update on your order.  To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!