cancel
Showing results for 
Search instead for 
Did you mean: 

More Rayban Issues

MoonstoneWolf7
Heroic Explorer

I got the V9 update but why did you remove the female voice?  I would think in the United States with discrimination laws on everything you would ensure that we had the female voice.  As an old woman I feel more comfortable listening to a female voice.  So what gives?  And I wish there was a simple way to record what I'm seeing and hearing to better troubleshoot because Once I ask Meta to record, Meta doesn't respond until I stop recording.  And Screen Record on phone doesn't pick up any external sounds.  I need help with this.  

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @MoonstoneWolf7

 

Thank you for getting back to us and we fully understand your frustration. If you haven't already tried, here are a few steps we'd like you to try:

 

  1. Open the Meta View app on your phone.
  2. Tap Settings in the bottom right.
  3. Tap Voice commands.
  4. Tap Language and voice.
  5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save.


Please let us know if these options work for you. We look forward to hearing from you. 

 

If the problem persists, we can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi there @MoonstoneWolf7 

 

Thank you for reaching out with this issue. 

 

Unfortunately we are unable to help with all issues on smart glasses. Please reach out to Ray-Ban Support for warranty support here: https://www.ray-ban.com/usa/contact-us.

 

We hope this has helped and that you have a wonderful day.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So great, you send me to a link that is not working.  You sell these glasses.  Why can't you provide some support.  

MoonstoneWolf7
Heroic Explorer

Why are you tagging these as Rayban Stories?  My glasses are the new Skyler brand that came out a few months ago.

Duh Moment trauma.  I forgot to click save and choosing a voice.  Thanks for your patience with me.  

Hi @MoonstoneWolf7

 

Thank you for getting back to us and we fully understand your frustration. If you haven't already tried, here are a few steps we'd like you to try:

 

  1. Open the Meta View app on your phone.
  2. Tap Settings in the bottom right.
  3. Tap Voice commands.
  4. Tap Language and voice.
  5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save.


Please let us know if these options work for you. We look forward to hearing from you. 

 

If the problem persists, we can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!