Exactly the same situation, the order was cancelled but not the payment authorization so no money no headset and only bottled response with no sense whatsoever. Looking at ads of cbd posted by bots on this forum I somehow doubt that anyone reads this.
Nothing but I noticed that payments are pending on PayPal but I can't cancel them, but I read in the help section that suspended payments are automatically canceled after 30 days so I just have to wait
I had response from PM about waiting for the staff, the TEAM support and what not. Storefront mentions Generative AI in their crm for client support so I suppose weird messages are all that, r u well and stuff. Also I was asked for my personal information without any in return, u know Gokul Xavier and Mich asked me hahhahahhaa. The default reservation period for authorized transaction without meta cancelling it is 30 day. And that it will expire. I wonder how long will it take for someone to cancel my, your and all the other transactions. Also I;m waiting how to buy te device correctly without Meta cancelling my order, it's this same team of specialist so I suppose..... idk they'll do nothing? In the first message from the support it's clearly stated that cancelled order cannot be completed, so it's waiting for nothing and being stalled by the potted answers. It made me very mad.
Apparently they switched me over to some specialized team on Friday(after delay, more than 48h expected time). Only got basically same message saying there is nothing new, after that silence. I asked them if they even read my emails with the info I provided got no response