05-04-202411:28 PM - last edited on 07-18-202405:33 PM by AliceinVRworld
HI Team, I have tracking lost issue and did factory reset from Headset as per the instructions given by Meta. But I can see only gray screen. The start-up guide is not coming up after multiple ons and offs, and i left the headset charging for 24 hours as well. It is really frustrating to have this kind of issues. I am not running a VR center and my business has been stopped due to this issue. Please let me know a quick remedy
Hey there, @Playngrow, and we appreciate the steps you've taken so far to get back running smoothly. We don't want this to continue to affect your business, so we'd love to look further into your device. So that we can, do send us a PM! To reach us, either select our name to get to our profile page, or click herewhile signed in to the community. Next, click "Send a Message" to privately message us!
Prior to doing so, if you haven't already, we would like to attempt the following with the device:
Remove any third party accessories from the headset
Hard reboot the device by holding the power button for 30 seconds.
No Still no solution after Factory reset multiple times. Sometimes I can see the start up screen with controller but That time controller is not connecting with the headset. So I could not login to the account. If I remove the headset once that start up screen also disappears. Again I had to reset or boot the device again and again to see start up screen. I have removed the batteries from controller and reintersed multiple times but controller is not connecting to headset. I there any specfic time for showing the start up. Why because I could not judge when the start up shows up and let me know the reason for controller not connecting to the headset. And let me know is there any other way to login without controller
Hey @Playngrow. Thank you for getting in touch with us and informing us of the current situation. In order to assist you further, we kindly ask you to send us a private message. This way, we can collect some necessary details from you and start working on a possible solution. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Talk soon!
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Hi @Playngrow. We hope all is well. Just stopping in to see if you were still in need of our assistance? Make sure to hit us up in a private message for further help with your issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I am also facing the same issues, initially my quest3 stuck of tracking lost, factory rest worked, again tracking lost error appeared, then I remove the controller from the mobile app and reconnect it worked, after some time again tracking lost appeared but the last time I factory rest it, gray screen appears just after meta logo. Pls help
Hey there, @Munawariq! We want to do everything we can to get your device back up and running. So let's work together to see what we can do! To start, we have some steps for you to try:
If you have any accessories that plug into your device, such as the Elite Strap with battery, external battery packs, etc., please remove those.
Check to make sure that your device is fully charged.
Please have it plugged in for at least 2 hours.
Note the color of the LED on the side of the headset. If, after charging for 2 hours, you still see a red LED, this could be a sign of a battery or charging issue, which can cause the headset to not start up properly.
We also recommend a final factory reset. If you try it from the headset and it doesn't work, try using the mobile app option as well.
If all of this fails, please reach out to us through PM so we can gather some sensitive information to take a closer look into our other options. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Munawariq. Have you been able to successfully perform a factory data reset on your device a second time to see if this resolves the issue? We're looking forward to your response.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
