11-09-2024 08:09 PM
After the recent update, my cursor constantly flashes the working in the background circle. In task manager 'Meta Quest Remote Desktop.exe flashes then suspends followed by a windows problem reporting and repeat. I uninstalled the software and reinstalled it from the website and the issue started up again as soon as the install was complete. Any suggestions on how to fix this?
Solved! Go to Solution.
11-19-2024 01:29 PM
Delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop
11-19-2024 01:31 PM
Once you've stopped OVRServiceLauncher you can stop the other two and then delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop
11-11-2024 02:12 PM
I am seeing the same thing. The windows event viewer shows that RemoteDesktopHelper.exe is crashing over and over again. Aside from the background system churn, this also causes window focus to go in and out every time it restarts, which is extremely disruptive.
11-11-2024 02:27 PM
Going into Services and stopping the "Oculus VR Runtime Service" does stop the crash/restart/focus spam, but obviously that prevents actually using the headset. When that service is started/restarting, the crashing cycle begins again.
11-15-2024 04:02 PM - edited 11-16-2024 10:07 AM
Hoping this gets fixed next update since it seems to be happening quite a bit
Edit: Deleting 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop seems to have fixed this for me (if a different error is now shown instead, go to settings, beta, then restart, restarting with task manager might work as well.)
11-18-2024 09:33 PM
Same problem here since an automatic update this morning.
The mouse pointer is constantly flickering, ovrserver_x64.exe permanently uses 20% of my CPU, RemoteDesktopCompanion.exe causes new crash dumps every second. I stopped the “Oculus VR Runtime Service”, which solved the problem for the moment.
Hope there will be a solution soon...
11-19-2024 05:34 AM
Since the last update from yesterday I am also getting problems with this file :
C:\Program Files\Oculus\Support\oculus-remote-desktop\RemoteDesktopCompanion.exe
It breaks my "wait chain" and prevents some of my other programs from running properly...
If i end task in the task manager, just like a virus, it auto restarts immediately... and since the file is always in use, i cannot delete it either...
By stopping the "OVRService" the RemoteDesktopCompanion.exe automatically stopped and was removed from the running processes... and the problem was immediately fixed.
11-19-2024 01:29 PM
Delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop
11-19-2024 01:31 PM
Once you've stopped OVRServiceLauncher you can stop the other two and then delete 'RemoteDesktopCompanion.exe' from Program Files/Oculus/Support/oculus-remote-desktop
11-19-2024 01:35 PM
Yeah but... isn't that file and service actually used for something??
Shouldn't they ... like... FIX the problem instead of just having user delete a problematic file? 🙂
I am not quite certain what that file or service actually do either... I have not yet tested my Q3 headset since yesterday update and will do so in about 30mins 😉
11-20-2024 12:49 PM
I believe it's used for streaming the desktop (without a cable) to your headset (for me, using an original rift cv1, it doesn't matter) but I think you can still use a cable to view the desktop from your headset, just not wirelessly.