There's already a multi-page thread in these forums about this issue. It was first reported when PTC v74 dropped, but numerous others (myself included) have experienced it with the public v74. The previous thead has a marked solution, but that is to downgrade to v72 from the PTC. That "solution" isn't applicable to folks like me who have the problem on the wide release.
I want to stress, this issue began IMMEDIATELY after my headset updated to v74 a couple of days ago. Numerous other people have reported the exact same problem on the other thread. Meta's tech support chat was utterly useless. I'd appreciate an actual Meta employee doing more than reading a script to solve this problem. I had the exact same problem happen to my Quest 2 a couple of years ago and Meta never fixed it. I'm not going to tolerate Meta damaging my headset and refusing to offer actual tech support this time.
I did contact your customer support via chat and they were not helpful in the least. I'm getting the run-around from Meta and don't appreciate it at all. Meta sells tech products and needs staff with actual tech support experience to deal with this stuff, not just random people reading scripts. This problem is extremely well documented both here on Meta's forums as well as elsewhere online. Your "tech support" staff pleaded complete ignorance of the issue until I provided them links to others with the exact same problem.
Many meta support staff are AI robots or answer with AI. I have asked a lot of questions, and as a result, they are repeating my questions when answering. It gives the impression that although they replied with a lot of words, the answers are repeating my questions. It is obvious that AI generates answers.
I've posted earlier in this thread (as well as another). My headset is still broken due to the v74 bug. I contacted Meta support over a week ago. They offered the expected troubleshooting (use online to tool to re-install v74, then reset the headset). That didn't work (of course). The agent ("Sarah") then asked me to provide quite a bit of info (name, mailing address, Meta profile name, receipt for my Quest, serial #, etc.). I immediately replied on the 12th but never heard back. Then I received an email stating my support ticket would be closed due to inactivity. I reached out and was contacted by a second agent ("Katy") who told me that I had failed to provide the requested information so I sent it again on March 15th. Again I received no response whatsoever. So I reached out yet again--this time a third agent ("Siya") contacted me and told me they never received my response?!? So today I sent her 3 separate emails--the first with only 1 attachment, the second with 2 attachments, and a third with no attachments. In each email I requested they immediately acknowledge receipt.
It sure seems like I'm getting jerked around. At the very minimum Meta support is disorganized and stacked against actually providing support. I'm just absolutely livid. I've purchased every single Quest headset since 2019. My Quest 3 was $700 when I bought it. It is almost unusable at this point due to the v74 bug. Even though it turns on, the controller tracking is severely impacted by the headsets instability. Of course Meta doesn't have an actual phone number and I'm left at the mercy of foreign "support" agents who gleefuly blow me off, provide no actual support, and take no ownership of my trouble ticket. I'm just absolutely DISGUSTED by this treatment and if it's not rapidly resolved I'm done with Quest.
You are all so polite And useless. I understand that this is your job. But you are absolutely useless. What do they pay you for? We now have a real problem due to the fault of the Meta company, which needs to be solved. And you feed us with promises. Is it really that hard to give this problem to the engineering department so that they make a normal firmware for everyone, a normal unlocked bootloader. No, the Meta company does this on purpose so that people suffer. 👈 Is this the real truth or the true reality.
I completely agree with you. I have the same problem. I contacted support. You fooled me for four days. During this time, I have already done a lot, but in the end, nothing positive came of it. I think that the Meta company will soon go bankrupt. Because there are more and more people with damaged headsets and they switch to other brands of other companies. Therefore, if they don’t help me, my friends and I will switch to another brand and will no longer buy Meta products.
I'm having the same problem, what is the point of updating the quest 3 if that update will break the headset and this not the first time a problem like this happened, now, you posted a week ago and still haven't come up with a solution it is disappointing that you can't offer a quick work around and one have to wait till the next update to fix the problem.
