Quest link not working with Quest 3

[StonedMagician]

I just updated my Nvidia driver to the most recent version (537.58), and now Quest link just isn't working at all. Tried uplugging and replugging the link cable, nope. Tried restarting the headset, nope. Anyone else having this problem?

[therealcberns]

Yes. I am having the same issue. The link works on my quest 2. So I know the cable and connection can and does work. Quest 3 never says anything but “pc disconnected”

I have developer mode enabled. I don’t have the beta version cause it works for my quest 2. I don’t want to mess it up for both

[Schwing27]

Yup. Same issue for me.  It worked right at first. But when I got home from work and tried it again it’s been nonstop issues. This is frustrating. 

[MetaQuestSupport]

Hey everyone, thank you for reaching out about this issue with your Quest 3 and PC VR. While we do expect to see some bugs during launch week, we'd like to see if everyone has tried the same troubleshooting steps.

Can we all confirm that we've tried the following steps?

• Make sure the graphics card drivers are fully updated.
• Make sure the PC app is fully up-to-date.
• Make sure the Quest 3 headset doesn't have an update available.

We'd also appreciate it if you could all send a bug report. Feedback is important to us, and we appreciate everyone's time and patience.

[therealcberns]

I have updated the nvidia 3080 graphics card, updated the PC through settings (windows 11), flashed the motherboard bios to most recent available, checked quest 3 headset, updated USB drivers, and did the developer hint for the previous link issue.

I have a quest 2 and it works right away when I plug it in. When I plug in the quest 3, it says USB not recognized,  malfunction error. Is my quest 3 a lemon?

[MetaQuestSupport]

Thank you for getting back with us, @therealcberns. Would you mind testing to see if the air link works for your Quest 3? If so, would you mind letting us know what brand of cable you are using for Link as well? Is it our official cable or a third-party brand? Thank you in advance for your time testing this! If you're still having trouble, send us a private message so we can get into more detail. 

In order to PM us, all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message. We look forward to hearing from you.

[therealcberns]

It works with airlink. The Quest 3 just will not connect to the PC with a cable. 
It is a meta usb c cable. The cable works fine with the Quest 2. Even right this second. It will just never connect to the PC when plugged into the Quest 3. Says the device is not recognized. Like something is wrong with the Quest 3

[MetaQuestSupport]

This is very interesting. Thank you for trying all of these tests. Just to be sure, is this the official Meta Link cable? If you don't mind, please send us a private message, and we'll be able to assist you further!

[jools.245034]

Quest 3 arrived yesterday. Spent about an hour trying to get it to connect via cable, exhibiting behaviour below with it endlessly looking for PC. It eventually did connect via the cable and I had a brief go at a few games, I don't know that I did anything different to the other times I tried to get it to connect.

I went to try again this morning and it won't connect again. Tried for 2 hours no joy.

In the Quest 3 interface it's searching for PCs forever, on the PC it's on this screen forever

Some things I've tried/checked

Rebooted/Restarted multiple times. PC, Quest 3, Oculus software

Factory reset the Quest 3

Put the Quest 3 into developer mode

USB ports are SS and I've tried different ones.

Under device manager all USB are set to

Under power settings this value is disabled

There are errors in the event viewer under Custom Views/Administrative Events when I try to connect the device via cable

There is an error in the Device manager when it's connected via a cable

Under Events is the following

Device configured (usb.inf)

Device USB\VID_0000&PID_0002\6&86bc4a1&0&3 was configured.

Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Driver Date: 06/21/2006

Driver Version: 10.0.19041.3570

Driver Provider: Microsoft

Driver Section: BADDEVICE.Dev.NT

Driver Rank: 0xFF0000

Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE

Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000

Device Updated: false

Parent Device: USB\VID_05E3&PID_0610\5&153678d8&0&5

Followed by Device not started

Device USB\VID_0000&PID_0002\6&86bc4a1&0&3 had a problem starting.

Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Service: 

Lower Filters: 

Upper Filters: 

Problem: 0x2B

Problem Status: 0x0

Airlink I assumed was working as that connects right away, it says the PC meets the specs and there are all green ticks when you do the diagnostic check. But clicking launch I get 3 dots forever or a black screen. But the main thing I want to work is the link cable.

The link cable I'm using is https://www.amazon.co.uk/dp/B0BRQHN5MY?psc=1&ref=ppx_yo2ov_dt_b_product_details

Talking to a guy in support he asked me to run C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe and send the resulting Zip.

I can't attach that here but can provide any files from it.

Any help appreciated.

Gavin

[jools.245034]

Oh yeah the Meta Quest App is on the latest version.