cancel
Showing results for 
Search instead for 
Did you mean: 

Meta changed my App ID and password while I was still building.

RiverExplorer
Member

For both the Oculus App store and Rift APP-ID and Password where changed.

I was testing, then all of a sudden it kept failing the entitlement checks.

Then I noticed the APP-ID and PASSWORD on the developer dash where MUCH BIGGER numbers than they had been before. So I updated my app.

It now fails entitlement with the old or new numbers. I am stopped cold in my development.

Also filing a bug. I wanted others to see this, in case they get this problem.

 

3 REPLIES 3

RiverExplorer
Member

.. And it DELETED ALL of my users and testers.

 

MetaQuestSupport
Community Manager
Community Manager

Hi there, 

 

Thanks for sharing your issue!

 

We understand that your personal details have been changed, which we realize is extremely frustrating. We take the privacy and the security of our customers data very seriously therefore, we would like to look into this immediately for you. 

 

Please send us a DM, so that we can get ball rolling on fixing your issue. To do this, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you!

It is working again. The data showed up about 10 minutes ago. Thanks to whoever fixed it. The app runs again and all of the data is showing up again.