Unable to install V1.2 or V1.2.1

[ntavares]

Hello Everyone,

I am running into an issue where whenever we run OculusSetup_1.2.0_FINAL.exe it passes the compatibility test, makes it through the health and safety warning, let's us begin the downloading process to "C:\Program Files (x86)\Oculus" and then fails towards the end of the downloading process with the following error:


Here is a list of the computer specs:

The graphics card is a Quadro K5000 and has V361.91 installed.

We have tried all the basic steps you could think of, Restart the PC, run as an administrator, etc. I even tried to copy the downloaded files from "C:\Program Files (x86)\Oculus" on my PC and install it this way but it gave us the same error.

I have successfully installed V1.2 on two different machines and it has worked flawlessly each time. So I downloaded V1.2.1, noticing that V1.2 is no longer available. Again, same error.



I have searched for this issue and was not able to find anything about it in this forum so if anyone has any information that could help me get this installed that would be great!

Thank you for your time,

- Nathan

[cybereality]

Can you get me the install log? It should be in the same folder as the installer. Can you try disabling anti-virus or firewall before installing again?

[ntavares]

Hey, thanks for  the speedy reply. The group of people I'm working with are currently in a different state than I am giving a demo so I am waiting on them. As soon as I get the logs from them I will reply with a download link. I let them know to try the installation again with the firewall/antivirus disabled.

Thanks again,

- Nathan

[Anonymous]

I am having the same issue - I will email you the install log Andres.

[ntavares]

I have attached the log file below.

Thanks for checking into this.

[ntavares]

Looking at our most recent install attempt: 3/24/2016 @ 2:26:25pm, It looks like this is where it's failing:

[Debug] [3/24/2016 2:27:31 PM] Installing oculus-runtime.

[Error] [3/24/2016 2:27:32 PM] Process C:\Program Files (x86)\Oculus\Support\oculus-librarian\OVRLibrarian.exe exited with code 7.

[Debug] [3/24/2016 2:27:32 PM] Install 'Install all downloaded packages.' failed.

[Warning] [3/24/2016 2:27:32 PM] Rolling back installation.

[cybereality]

@ntavares 
That error usually means anti-virus is blocking the installation.

[Anonymous]

Hi Cyber, any ideas on what could be causing this one?

[Debug] [24/03/2016 1:25:02 PM] Installing 'Visual C++ 2015' redistributable.

[Debug] [24/03/2016 1:25:02 PM] Install 'Install necessary redistributables.' succeeded.

[Error] [24/03/2016 1:25:02 PM] Uncaught exception!

System.InvalidOperationException: This access control list is not in canonical form and therefore cannot be modified.

   at System.Security.AccessControl.CommonAcl.ThrowIfNotCanonical()

   at System.Security.AccessControl.CommonAcl.AddQualifiedAce(SecurityIdentifier sid, AceQualifier qualifier, Int32 accessMask, AceFlags flags, ObjectAceFlags objectFlags, Guid objectType, Guid inheritedObjectType)

   at System.Security.AccessControl.DiscretionaryAcl.AddAccess(AccessControlType accessType, SecurityIdentifier sid, Int32 accessMask, InheritanceFlags inheritanceFlags, PropagationFlags propagationFlags)

   at System.Security.AccessControl.CommonObjectSecurity.ModifyAccess(AccessControlModification modification, AccessRule rule, Boolean& modified)

   at System.Security.AccessControl.CommonObjectSecurity.AddAccessRule(AccessRule rule)

   at Dawn.Setup.InstallLibrarianStep.CreateRegistryKeys()

   at Dawn.Setup.InstallLibrarianStep.InstallImpl()

   at Dawn.Mixins.SafeCallMixin(Func`1 func, String title, String caller)

[Debug] [24/03/2016 1:25:02 PM] Install 'Set up C:\Program Files (x86)\Oculus and OVRLibrarian.' failed.

[Anonymous]

We had this callstack on one of our machines, the solution (which was posted in another thread that I can't find atm) was 

Open regedit.exe And select
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node
Right Click and select Permissions.
Allow to Full Control privilege to current user for installation.

[Anonymous]

Thanks greysphere, that worked a treat  🙂