03-25-2021 06:17 PM - edited 03-28-2021 03:32 PM
I was trying to install the PC App today. The installation worked quite fine. The moment when the VR says to establish the link in the VR and the rest have to be done on the Computer, my Oculus App starts.
This is how it looks like: https://imgur.com/z4qgqiZ
I've updated the NVidia graphics driver and repaired the Oculus app. What else can I do? My firewall is off and there is no Virus Defender installed, the active Virus control from Windows is off.
EDIT: Reddit Thread with official oculus support statement: https://www.reddit.com/r/oculus/comments/mdhl4q/grey_screen_indefinitely_during_software_setup/
EDIT2: Use Oculus Tray Tool to restart or kill the service, works fine for me, while troubleshooting back and forth.
Download Link here: https://www.reddit.com/r/oculus/comments/5okoju/oculus_tray_tool/
EDIT 3: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing
Solved! Go to Solution.
03-26-2021 10:35 AM - edited 03-28-2021 02:03 PM
We have a solution guys. Strikekat from discord posted a zipped file to downgrade the client version and it works!
EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing
Discord Group: https://discord.gg/VqWGGNBTzk
Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg
Thanks again to StrikeKat!
03-25-2021 08:55 PM
I am having the exact same issue with the app. haven't even gotten to set up my Rift S yet.
03-25-2021 09:16 PM
Exact same issue. Spent 30 minutes uninstalling and reinstalling but it sounds like a back end issue.
03-25-2021 09:17 PM
Same issue here. Been working on this all night.
03-25-2021 09:25 PM
Good to know I'm not the only one. Been trying to troubleshoot this software for the past couple of hours. Decided to finally check the "official forums". So I'll just check back here when they have a solution. Oh! And I found out this software installation broke my Spotify. So I am currently in the process of fixing that. Anyone else have other programs crash/break after trying to install this Oculus setup?
03-25-2021 09:33 PM - edited 03-25-2021 09:38 PM
Also having the SAME exact issue. been trying to find answers everywhere for the last 4 hours. just got my First VR headset today with the Rift S and havent been able to enjoy it. im glad im not the only one with this issue. i sent in a ticket to support and im hoping to get some sort of answer
03-25-2021 09:35 PM
I'm having the exact same issue!! Restarted, Repaired the app and nothing! How do we fix this?
03-25-2021 09:39 PM
Oh thank god its not just me. Just unboxed my Quest 2 and went to give it a spin and this happened. Couldn't find anything anywhere online about it and thought it was just me. Only came here to post about it and spotted this, thankful I'm not the only one but mad I can't fire it up yet
03-25-2021 09:46 PM
SOMEONE PLEASE FIX THIS
03-25-2021 10:17 PM
I'm having the exact same issue, Ive spent the last 3 hours trying every combination of uninstalling and restarting.