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passthrough lag and connection issues over usb link

Christiandarkin
Honored Guest

Last night at an absolutely critical shoot, the link between my metaquest 3 and the computer running a unity ap suddenly failed.   

my log tells me that there was an update to the VR headset yesterday and since I've tried swapping the connector cable and the PC over with no success, I can only assume it was the update that caused the problems.

This update has already cost the company many hundreds of pounds as a direct result of their update - and unbelievably it isn't possible to roll back an update to the metaquest.  I am absolutely stunned that this is the case - surely it's impossible to imagine Meta acting in such an irresponsible and amateur way as to provide no way to undo an update to their software?   

 

1 REPLY 1

tedbrownxr
Explorer

Sorry about the situation: that's a tough time for things to fail. I can't offer any guidance on what to do in such a situation (if there is even anything you can do at all), but as best practice, disable automatic updates on your Quest to try to maintain a stable workflow.