sensors can't track headset rift s error

[Steve_Pineapple]

Ive been trying to set up a rift s headset, i get past the first setup step, cables connected correctly but when i get to the sensor check, it keeps giving me this error:

Ive tried troubleshooting for hours but nothing seems to work, and the only thing i see in the headset is the loading screen with 3 dots. Does anyone have any advice or tools that i can use to fix this issue, or any way that i can get meta support because when i try to submit a ticket, i have to put in the rift s serial number but the system doesnt recognize it. Please help me with this issue meta or readers.

[DeovanaKurniawan]

Hardware Checks

1. *Restart your computer and Oculus Rift S*: Sometimes, a simple reboot resolves the issue.

2. *Check sensor connections*: Ensure all sensors are securely connected to your computer.

3. *Verify sensor placement*: Position sensors at least 3-4 feet apart, facing the play area, and above eye level.

4. *Clean sensor lenses*: Dust or debris may interfere with tracking. Use a soft cloth and water to clean the lenses.

Software Troubleshooting

1. *Update Oculus software*: Ensure you're running the latest version.

2. *Update graphics drivers*: Outdated drivers may cause issues. Update your GPU drivers.

3. *Disable and re-enable Oculus Rift S*: In Oculus settings, disable the Rift S and re-enable it.

4. *Reset Oculus Rift S*: Go to Oculus Settings > Devices > Rift S > Advanced Settings > Reset Sensor Tracking.

Advanced Troubleshooting

1. *Check for conflicts with other devices*: Other USB devices might interfere with Rift S sensors. Try disconnecting non-essential devices.

2. *Update firmware*: Visit the Oculus website for firmware updates.

3. *Run Oculus Debug Tool*: Download and run the Oculus Debug Tool to diagnose issues.

4. *Reinstall Oculus software*: Completely uninstall and reinstall Oculus software.

Common Fixes

1. *Sensor channel mismatch*: Ensure sensors are configured correctly in Oculus settings.

2. *Incorrect room scale setup*: Reconfigure room scale settings.

3. *Firmware issues*: Update sensor firmware

[MetaQuestSupport]

Hi there,

We can certainly take a look at this for you. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you! 

[MetaQuestSupport]

Hi there, we just want to check if you still need any further support regarding the issue, Please don't hesitate to contact us if you have require additional assistance. 

We look forward to your reply!