I'm an indie developer. Recently, tried to get the admin verification to launch my app on AppLab.
The verification flow itself felt very broken. First, I tried to do this on my laptop, but when you need to take a photo of your ID, Meta asks you to rotate your phone. So, I tried to do this on my phone. Unfortunately, on my iPhone 14 Pro Max, Meta heavily blurred all my photos. I tried another phone (iPhone X), and it worked. All photos of my ID I took from iPhone X looked well (however, Meta compresses the quality and uses automatic detection to crop the taken photo, which in most cases was done wrong). But each time I sent them the ID photo, I got rejected because they couldn't read information from the photo, which was nonsense because any human being would have read it without any problem since all requirements for the phone were satisfied. At certain point, I thought maybe they couldn't recognise a type of document I sent. So I tried different documents — passport, driver's licence, residence permit and got the same result — they could not read the information.
So, the verification flow looks broken and untested and I can't pass it.
Thank the verification team (they had a tough time recently, I believe). My request was accepted and I got verified. IDK if it will help someone, but my final request I sent from Safari browser (previous attempts were from Chrome 112).
Thank the verification team (they had a tough time recently, I believe). My request was accepted and I got verified. IDK if it will help someone, but my final request I sent from Safari browser (previous attempts were from Chrome 112).
I am trying to get the admin verification as well to upload a game on app lab, same thing. everything I try is rejected. is it because im in japan but using my american account?
