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Game not working, I need refund

OdilonUK
Level 2
Hi, I buy a game Gunjack but is not working, it keep shooting  it self, I need refund but Oculus support site not working for me, can't login. Please help
8 REPLIES 8

Howiepoohs
Level 4
Sounds more like your headset is at fault. Have you got a controller?

OdilonUK
Level 2
Yes on controller same problem and I don't have any problems in other games.

RedRizla
Level 15
You need to disable any other controllers you have plug in.

OdilonUK
Level 2
I have only 1 controller parried but I have PC and TV parried as well, could this making a problem?

Hiro_Protag0nist
Level 13
Is it just that game OdilonUK?

Are there any others similar, which may reproduce (or not) this issue?

cybereality
Level 15
What gamepad are you using? It may be an issue with the controller?
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

OdilonUK
Level 2
Yes is just that game, I'm using Steelseries Stratus XL and I can't use a gear touch pad as I'm disabled.

cybereality
Level 15
Really sorry about this. Although typically refunds are not offered, I'd recommend contacting Oculus Support and see how they can help.
https://tickets.oculus.com/hc/en-us/requests/new
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV