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Gear VR Pin Preventing me from logging into new account.

Level 4
I have created an app and put a newly created account as one of the previewers. I have logged in and accepted this prewiew app. And now I want to go to the phone and boot up the gearVR app and make sure that the preview app is showing in the correct place. 

However when I try to log into the gear vr app in this newly created account. I encounter an a looping bug where it asks me to create a pin then confirm the pin with my password. Then when I confirm it, it loops me back to create a pin. This keeps looping like that forever. I have tried creating yet another account to see if this bug applies to all accounts and I can confirm that it does. It also applies to 5 different phones that I tested it on in the office. 

I was hoping someone would know a workaround so I could log in or if oculus could see this and release a patch.

Here are some screenshots:

Entering the pin.
Which then askes me to enter my password.
Which then asks me to enter my pin (dont worry its not really 1234)
Which then asks me to enter a password.

This loop repeats until the end of time.

Accepted Solutions

Level 4
They appear to have fixed this issue now.

View solution in original post


Level 4
They appear to have fixed this issue now.

Level 3
What is the fix??  It's Jan 23 2019, and I am having this issue.

Not applicable
Same problem here ! 

Level 4
There was no specific fix for me I just waited a few days and it sorted its self out.

Level 2
Any solutino to this.....I am having the same problem. Closed and restarted the app several times, even restarted my phone. No joy!

Level 2
Same issue here

Level 2
I spoke with customer service and found a workaround. If you create the pin on the Oculus website then restart the Oculus app it should work.

Level 2
Hello. Where can I enter my PIN on the website. I cannot find the page

Community Manager
Community Manager

Hey tooj21, I'm sorry to hear you're having problems with the PIN. You can
try by signing into our website here
to add the PIN. If you're having any issues, please contact support
Thanks! -Rick