Hi!
I have two devices (Note 4 and S7) that don't properly display the "Submit" button when I write an app review. Does it happen to anyone else? It looks like the screenshot on the left, with only the top part of the button visible (marked in red):
The problem appeared after an update. On previous versions of the Oculus app, the button was completely visible, like this:
I've contacted Oculus support, and despite their efforts, they could not reproduce the problem. I went through several troubleshooting steps, such as uninstalling/reinstalling everything related to Oculus / Gear VR, changing font size, language settings, and so on. Nothing helped.
Now Oculus support is asking me to do a factory reset, but that's a last resort for me: it takes time to do a full backup, there is always a chance for something to go wrong, and I'm sure it won't solve the problem. I believe that because the problem is gone when I install a previous version of the Oculus app (as seen on the screenshots above). I also managed to reproduce the problem on a brand new virtual device using Android Emulator, so there was no change in any default setting that could be triggering the issue.
Other users on Reddit have the same bug. Here is a list of devices:
- Note 4 (SM-N910F), Android 6.0.1 (mine)
- S7 (SM-G930F), Android 7.0 (my wife's)
- "S7, Nougat"
- "S8+"
- "S9, Oreo 8.0.0"
Yet, Oculus support won't escalate the issue because they "have seen no other reports concerning this", and I didn't do a factory reset. I even offered to test their device's APK, and/or send them my APK (to see if with that we could reproduce the error or not), but they are not interested in that.
FWIW, I think the bug is in the Oculus Horizon app (com.oculus.horizon), and from what I've tested, it begun on version 3.36.0.0.2742 (94141202). A quick analysis showed that the view layout have changed considerably since that version.
I tested these versions of the app, where the bug doesn't appear:
- 3.25.0.6.785
- 3.29.0.0.1233
- 3.31.0.0.1502
- 3.34.0.2.2369
- 3.35.0.0.2559
The bug appeared for me in the following versions:
- 3.36.0.0.2742 (94141202)
- 3.37.0.2.2942 (95646156)
- 3.38.0.7.3106 (98996091)
So, does anyone else have the same problem? If so, please let me know (including device model, OS version and Oculus app version), and/or please submit a ticket to Oculus support so they can further investigate the issue.
Thanks!
