When returning to Oculus Home from an app it sometimes stops working. I can see the room and the 3 small circular icons (store, home, library) at the bottom, but nothing else above it, the entire UI is misssing. The 3 icons do not work and I cannot click them. If I wait a while (10-15 seconds) sometimes the rest of the display returns and the 3 icons begin working again. Sometimes nothing happens and I am stuck in the empty room unable to interact with anything, in which case I have to remove / reinsert my phone and restart the system.
I received some notifications about Oculus being updated so not sure if this is the cause. I have tried deleting and reinstalling the Oculus / Gear VR apps but has not fixed the issue.
Anyone else seen this problem or know how to fix? Any help much appreciated.
Thank you for your reply. I did try a reinstall, following the steps in the support article (https://support.oculus.com/968822933206930/) to remove Oculus and then placing the phone in the VR unit to trigger the setup installer again.
I don't remember seeing a repair or fix option though, so not sure how I would access these options.
I will submit a ticket to the support site to report the issue.
