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Samsung gear VR not updating or keeps telling me to update but I already updated

natzVR
Explorer
Hi...I did not use my gear vr for 3 months now....Well I used it once last month..it required an update before I can use it...Then I just updated it without problems...and now it requires to update again..then I updated it..but still after plugging the phone in the gear...it still says..need to update oculus app.I already re plug unplugged my phone in the gear...it still says to need an update..I can open the app and browse the library and all...but can't use the gear vr itself...

Thanks you..if someone answers.
21 REPLIES 21

mlearmonth
Protege
Oculus recommended uninstalling Oculus and SamsungVR and then reinstalling them using wifi:

Hi Mike,

I appreciate you following up with us and providing that information.

Oculus Home, along with any updates for content that you've downloaded from the Oculus Store, can work better while on a Wi-Fi connection.

Since you mentioned using a cellular connection, could you please try using Wi-Fi and confirming if the issue is still present?

Although the Home and Power keys are not usable while the phone is docked to the Gear VR, they can be used if you are using Oculus Home's 2D interface. Could you provide a picture of any errors or notifications that you receive while the headset is not connected?

I look forward to hearing back from you again.

Flynn
Oculus Support


That has now worked for the last two weeks (with the SamsungVR app version 1.66.6).

AlexanderHeaven
Honored Guest
Same problem!

I deleted and then installed app through Wi-Fi. I always use only Wi-Fi. Still, Oculus Video doesn't work! Can you test updates before releasing them?! I use Samsung Galaxy Note 5. 

scottoculus
Protege
This problem still exists!!

Lightowl
Explorer
Having the same problem just with one particular app - so there must be a setting somewhere that causes this.

WinterVR
Honored Guest
I just uninstalled it and plugged it back in and it reinstalled and updated properly.

Now it keeps restarting 10 seconds after I plug it in.

Jelllo
Honored Guest
I haven't used the app in ages, so I fired it up today but it kept telling me it needed required software, but doesn't say what that is, just takes me to the Oculus store. Uninstalled everything and reinstalled and now says I need updates but all 4 of them fail with could not install but doesn't say why they failed.

Anonymous
Not applicable
When plugging my phone into the vr, the screen stays black.  I have a s8 plus and would like to play my vr on it. But coming across issues constantly 

saragreen
Honored Guest
January 2018...I'm having the same exact issue...any answers on this??

cybereality
Grand Champion
Please start by uninstalling all of these apps:
https://support.oculus.com/1772668642989617/
Then contact us if that doesn't help. Thanks. https://support.oculus.com/
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Anonymous
Not applicable
I can not describe how lazy, unprofessional, incapable and weak this oculus support group is !!!!!! Users have been asking a simple question 1000 times, but you guys answered with unsuccessful and useless comments 1 or 2 times and that's it ! The error says something like " Update required for the Oculus app. Go to Oculus support for information on how to update "  Wooooow for a simple app update (which has been completed anyways)  you need to communicate with the info tank ( which doesnt exist unfortunately). Congrats for your professionalism!
 
For fixing the issue itself :
1) you can unplug your phone go the Oculus library select a game or go internet etc then plug the phone in the VR, you ll be able to use at least the one selected item .
2) Post these bugs and your experience with the Oculus support team incapability, negligence and mutism over this issue, then happily some Oculus  good workers will find out and help. 2018 February still same problem and solution nothing !