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Where is my Oculus Bonus Content Code?

swkeith
Honored Guest
I received an e-mail from Samsung Promotions that tells me how to redeem my bonus content by tapping Redeem Code and then to enter my code.  Only problem is they never sent me the code to use.  It isn't in the e-mail nor is it in my Gear VR package.  I'm not sure if I'm missing something simple or if they messed up.  There are two asterisks in the e-mail where it says "Enter Your Code" however there is no description anywhere what the two asterisks stand for.  

Any help would be appreciated.  Thanks.
7 REPLIES 7

swkeith
Honored Guest
This is crazy...it seems that Samsung didn't put the scratch card in my Gear VR box and now I'm being forced to wait on hold with 1-800-Samsung.  Lord knows how long the wait time will be.

CeCeBee
Honored Guest
I just called about a card, and was on hold for a bit, but they gave me a code to use.

AnthemAVM
Honored Guest

When I put Oculus App VR Gear in play store it takes me to Samsung VR, but don't see where to put in the code.  Anyone help?

cybereality
Grand Champion
It's inside the Oculus app. See this article:
https://support.oculus.com/help/oculus/583850341820853
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

cpachmayr
Honored Guest
I'm having the same issue trying to get the Oculus bonus content, the instructions Samsung sent say to use the "Oculus app" -- but there is no "Oculus app" in the Play store, and it takes me to the "Samsung VR" app. When opening the Samsung VR app there is no way to log into the Occulus account (only Samsung and Samsung VR account). And when trying to follow the instructions to "tap the More icon" there is no "More" icon to be found. Tapping any of the hamburger or mobile-responsive type ellipsis menu items does not provide any "Redeem Code" option in the menu.  

cybereality
Grand Champion
The Oculus app is not inside the Play Store. It's only available as an automatic download when docking the phone into a Gear VR. Reach out and create a ticket if you need more assistance.
https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Archangel56
Honored Guest
would love to redeem my code,,,HOW?????????