Application not available for S8+

[pekayatt]

We are about to launch our new game, and have open for Beta testers. One of them using a S8+ sent me this pictures stating that the app is not available for him.


How can I change this to make it work? I cannot see any option.

Besides that, another Beta said that the game is not running on a S8. The screen just stays black.

We are using the Unreal Engine 4.16.3, not problem was said when sending the beta builds, but I do not think Oculus testers try this builds, right?

Kind regards,

[InnerExodus]

Hi,

Have you added the above mentioned Beta testers Oculus ID to the Alpha channel within your dashboard?

Also, are there other testers using S8/S8+ models on your release channels? Could you please provide which Release Channel that this build is being testing on?

[pekayatt]

Hi @InnerExodus ,

We realized that we were missing his ID from the Beta (Alpha) channel from the dashboard.

Nevertheless we are having a pretty strange feedback from users reporting that when playing on S8 the game just shows a black screen instead of the game itself. We are using Unreal Engine 4.15, and got a S8 (non-snapdragon) to try, but could not reproduce it yet.

Kind regards,

PS: We are using the RC and Beta Channels...

[InnerExodus]

Glad to hear that this helped with the S8+ user.  

I will be following up with you in regards to the black screen issue that you are encountering with the S8.